Director, Business Systems Support

Job Information

Title: Director, Business Systems Support

First Date of Posting: 06/25/2025

Last Date of Filing: 07/09/2025

Business Unit: New York City Transit

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Office of the Chief Administrative Officer (CAO)

Compensation

Salary Range: $113,076 - $167,791 (Grade A)

Job Summary:

The Director, Business Systems Support, is responsible for leading and improving the business systems and processes that support operations across New York City Transit. This role focuses on aligning technology solutions with agency goals, improving efficiency, and supporting high-quality service delivery. The Director will work with NYCT leadership, MTA IT, and other partners to drive innovation, manage system upgrades, and improve how departments use data and technology.

Key Responsibilities:

• Lead the planning and improvement of business and operational systems across NYCT.
• Work with internal departments and MTA IT to upgrade and modernize legacy systems.
• Identify system gaps, improve processes, and recommend solutions that align with agency goals.
• Oversee projects from idea to implementation, ensuring they stay on schedule and within budget.
• Act as a liaison between NYCT leadership, MTA departments, and external vendors.
• Use data and analytics to evaluate system performance and identify ways to improve service.
• Support change management efforts and encourage the use of new tools and technologies.
• Ensure clear communication and collaboration across teams and departments.

Education/Experience

• Degree Required: Bachelor’s degree
• Preferred Majors: Information & Technology, Cybersecurity, Business Administration, Public Administration, or a related field — or a satisfactory equivalent
• Total Experience Required: 8 years of progressively responsible work in operations, systems, or business process management
• Managerial/Supervisory Experience Required: 4 years leading teams or managing projects

Desired Skills

•          Excellent quantitative, analytical, and problem-solving skills, together with demonstrated quantitative skills and proficiency in Excel modeling.

•          Excellent communication skills, both oral and written, with the talent to communicate complex quantitative concepts in a clear and succinct way to internal stakeholders.

•          Strong interpersonal skills with an established history of working on projects requiring group consensus and cooperation among people with no direct reporting relationships.

•          Must be capable of building a strong and successful network, developing new relationships and influencing decision makers.

•          Demonstrated ability to work in team and/or group settings, including team process and staff development skills.

•          Ability to prioritize among competing needs and opportunities and manage multiple projects at the same time.

Selection Method

Based on evaluation of education, skills, experience, and interview.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.