The selected candidate will be responsible for managing all aspects of Elevator & Escalator Capital Projects and a variety of support functions for the operations and support group including collaborating with internal and external stakeholders, and other departments for machine acceptance per codes and requirements. Major responsibilities will include all aspects of capital project acceptance work -review and comments on design and construction documents, Access and protection, inspections, testing, O&M manuals, AWO’s, warranty, remote monitoring system, field visits, assisting with technical aspects of the work, monitoring Contractor’s performance of all assignments and activities, the well as the review and approval of invoices for payment, and creation of any post-award contract modifications and change orders. The incumbent will ensure all work adheres to project timelines, budgets, and established standards, and that all submittals comply with all reporting and recordkeeping requirements. 

This position also is responsible for directing field operations - maintenance, inspections, and repair for all Elevators & Escalators (E&E) that encompass New York City Transit. This position directly impacts the ability of impaired customers to use the NYCT System and the safe and efficient circulation of all customers. The incumbent must ensure that all E&E equipment, within their assigned zone, meets its operational requirements for availability, reliability and safety through proper maintenance, inspections, and repairs. This position manages the response to emergencies (such as elevator entrapments, accidents, and the performance of service calls) through a maintenance workforce dispatched from satellite field offices located within their assigned zone. The incumbent has primary responsibility for all aspects of operations within their assigned zone, including long range/strategic planning, labor relations, human resources, materials management, and safety. The incumbent must be prepared to react/respond to emergencies and other critical occurrences as required, 24 hours/7 days a week.

• Direct and monitor the response to service outages and emergencies that place elevators/escalators out of service and interrupt the normal travel of customers, including that of customers with impairments. Maximize customer service by coordinating elevator and escalator maintenance, inspections, and repair efforts to minimize the impact and provide safe and efficient services to customers’ selected candidate will manage the response to emergencies and critical events, as required, 24x7. 

• Plan and direct the efficient allocation of resources for inspection, maintenance and repair of elevators and escalators to ensure the equipment operates safely and to maximize its availability for customer use.

• Manage the development of strategies to improve effectiveness of maintenance and repairs by incorporating analysis of performance data in the development of specific maintenance plans and procedures. Monitor performance trends. Monitor and ensure compliance with codes pertinent to the safe operation of elevators and escalators.

• Direct the support activities for their assigned zone within the Customer Environment and Facilities subdivision including labor relations, human resources, procurement, maintenance materials forecasting, and safety programs.