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Director, Technical Field Support
Job ID: 10198
Business Unit: New York City Transit
Location: Various, United States
Regular/Temporary: Regular
Department: Station Environment & Oper
Date Posted: Jul 9, 2025
Description
Job Information:
Title: Director, Technical Field Support
First Date of Posting: 6/26/2025
Last Date of Filing: Until Filled
Authority: TA
Department: Subways
Division/Unit: Stations
Reports to: District Customer Service Manager
Work Location: Various
Hours of Work: Various
RDO’s: Various
Compensation
Grade C Manager: $100,700 - $159,171
Responsibilities
- Oversee the design, delivery, and evaluation of training programs for division employees, including new manager onboarding and ongoing workforce development efforts.
- Collaborate with Workforce Development team to produce comprehensive training manuals and digital learning tools.
- The position is responsible for handling the operations of a technical and field support unit that will support the Division of Stations and Environmental Operations.
- This position will work closely with various vendors, support divisions and internal customers to determine appropriate inspection cycles, support asset inspection processes, as well as corrective and preventative maintenance protocols.
- The director and their staff will assist in the design and utilization of applications to improve efficiency and report on operational performance.
- Responsible for developing and implementing effective strategies to improve asset availability.
- Director will work with the Division of Stations Work Force Development and Employee Engagement Team to ensure that newly approved chemicals are effective and utilized appropriately Cleaning Staff.
- Develop details requests and plans to replace aged and non-functioning assets.
Education and Experience
Five years (5) of full-time related experience of which three (3) must have been in a managerial or supervisory capability, and a High School Diploma
A satisfactory combination of education and experience
Desired Skills
- Ability to create, edit, and produce training videos and multimedia content that align with divisional goals and agency standards.
- Knowledge of safety principles and experience working in an environment where safety is a key component
- Strong knowledge of Hexagon EAM
- The ability to effectively communicate with employees at all levels in the organizations, including represented employees
- Strong knowledge of the equipment utilized to clean and service the station environment
- General understanding of preventative and corrective maintenance cycles of scrubber machines
- Familiarity of SDS sheets and utilization of chemicals in the customer environment
- Strong understanding of Stations and Environmental Operations
- Bachelor’s Degree in a related discipline
Selection Method
Based on evaluation of education, skills, experience and interview
