Description
JOB TITLE: Pass Program Specialist
SALARY RANGE: $72,000-$85,000
DEPT/DIV: Office of Security, MTA HQ
HAY POINTS: 393
SUPERVISOR: Pass Program Manager
LOCATION: 149 Pierrepont Street, Brooklyn, NY 11201 & other locations across MTA service region
SUMMARY
Responsible for protecting and safeguarding Authority revenue, property, and personnel by ensuring that MTA’s 100,000+ passholders (employees, interns, retirees, contractors, and visitors) are properly credentialed. Directly handle information processing, data entry, digital data capture, issuance, return and inventory of passes. Work is performed at various MTA locations, as well as other properties and/or construction/staging areas as needed, in a mobile identification vehicle, temporary self-mobilized temporary workstation, or an office environment. This position requires the ability to work rotating and non-traditional hours (evenings, overnight, weekends, holidays, etc.), and mandatory overtime may be required. This position will also assist with various security operations initiatives, other projects, and security initiatives delegated by the Pass Program Manager.
RESPONSIBILITIES
KNOWLEDGE, SKILLS, & ABILITIES
• Must have knowledge of security systems in general.
• Must have knowledge of magnetic stripe and/or smart card encoding systems
• Must have knowledge of reporting applications such as Crystal Reporting, Power BI, Microsoft Access, etc. or comparable applications.
• Strong attention to detail.
• Must possess the ability to handle sensitive and confidential information while maintaining a high degree of discretion.
• Strong time management, organizational and coordinating skills including appropriate sense of urgency and proactive approach.
• Ability to work in fast paced and demanding environment with changing priorities.
• Detail oriented with the ability to adhere to deadlines and develop and implement procedures.
• Proficient in Outlook, Word and Excel.
• Strong verbal and written communication skills, analytical and/or quantitative skills.
• Proficiency in and/or ability to learn to work with all internal levels within a given organization.
• Proficiency in and/or ability to learn to complete short- and long-term projects effectively and as efficiently as possible.
EDUCATION & EXPERIENCE
• Bachelor’s Degree from an accredited college in Security Operations, Criminal Justice, or a related field, or an equivalent combination of education and related experience may be considered in lieu of a degree
• A minimum of three (3) years of experience in security, specifically, identification/credential creation, background verifications, or Security Operations
• Valid New York State Driver’s License
PREFERRED:
GENERAL:
• Work is performed at various MTA locations, as well as other properties and/or construction/staging areas as needed, in a mobile identification vehicle, temporary self-mobilized temporary workstation, or an office environment.
• This position requires the ability to work rotating and non-traditional hours (evenings, overnight, weekends, holidays, etc.) outside of regularly scheduled work hours.
• Travel may be required to other MTA locations or other external sites.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.