Manager, Organizational Oversight & Development

Job Information

Title: Manager, Organizational Oversight & Development

First Date of Posting 1/7/2025

Last Date of Filing: 1/27/2025

Authority: TA

Department: Subways

Division Unit: Service Delivery

Reports To: Vice President and Chief Officer, SD

Location: Midtown Manhattan

Hours of work: Various

Compensation

Salary Range: $87,951 - $124,834 (Grade E)

Responsibilities

This position will assist Service Delivery in high-level analytical, strategic, and administrative functions with the goal of providing more efficient and cost-effective operation, utilizing best business practices. This role will liaise with the members of the senior staff including the Chief-Field Operations, Chief-Operations Control Center, and Deputy Chief-Field Operations Services to formalize, document, and continuously update the division’s business and administrative processes. This position will aid Service Delivery in facilitating all business aspects with internal and external stakeholders on policies, new initiatives, and operational matters. Will develop systems and procedures to monitor and provide oversight to the combined analytical staff of Service Delivery. This position will be responsible for creating and overseeing the communications and record-keeping processes of interactions between the Office of the VP, senior staff, employees, and the unions.

Education and Experience

Bachelor’s Degree Business Management, Administration, Transportation, Public Administration, or a satisfactory equivalent. 5 Years of Experience. 2 Years of Managerial and/or Supervisory Experience.

Desired Skills

• Knowledge of NYCT rules & regulations, policies, and procedures.
• Exceptional problem solving and project management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to handle a high volume of work in a professional and expeditious manner.
• Must possess confidentiality and discretion.
• Ability to communicate with various levels of management.
• Knowledge of Microsoft Office applications, power BI, and creating dashboards.

Selection Method

Based on evaluation of education, skills, experience and interview.

All appointments, except for the Department of Subways employees on MaBSTOA payroll, will be made on

the NYCT payroll.

Other Information

As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker.

How To Apply

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

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Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.