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MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
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Crew Dispatcher II
Job ID: 9919
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Crew Management Administration
Date Posted: Jan 8, 2025
Description
POSTING NO. | 9919 |
JOB TITLE: | Crew Dispatcher II ( Transportation) |
DEPT/DIV: | Transportation |
WORK LOCATION: | Grand Central Terminal |
FULL/PART TIME | FULL |
DEADLINE: | Until Filled |
Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.
Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.
RESPONSIBILITIES:
CREW DISPATCHERS are responsible for ensuring all train & engine assignments are properly filled in accordance with Government, Corporate and Contractual regulations.
THE ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
- Dispatch train & engine employees to cover extra and scheduled job assignments
- Complete required paperwork and reports (e.g., daily work sheets, logs, reports, etc.) pertaining to crew calling
- Operate computerized crew management information system
- Handle displacements and vacancies according to union agreements
- Maintain updated files of employee contact information (i.e., address, phone numbers, etc.)
- Notify train and engine personnel of adjustments to assignments and/or any other issues regarding railroad conditions affecting their assignments or status
- Call respective extra lists to protect and cover all extra and scheduled job assignments at all locations
- Must be available 24 hours/day, 7 days/week, during emergencies and adverse weather conditions
- Other work assigned by Chief Train Dispatchers
Qualifications:
REQUIRED:
- Minimum of a High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion required
- External Applicants must have a minimum of two (2) years of related work experience
- Must be available 24 hours a day, 7 days a week, including during emergencies and adverse weather conditions
- Must be able to work various days and shifts
- Must be available to be on call for work assignments
- Extra list Crew Dispatchers are required to be accessible by telephone and provide their phone numbers to be contacted for work assignments
PREFERRED:
- Experience working in a fast paced environment
- Some college credits
KNOWLEDGE, SKILLS, ABILITIES:
- Must have excellent verbal communication skills; basic familiarity with and ability to use desktop computer; ability to work under stress; ability to handle a large volume of phone inquiries from train & engine employees and field supervisors; ability to quickly and accurately perform basic mental mathematical calculations; reading comprehension ability; interpersonal skills; customer service oriented; skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure; written communication skills; ability to multi-task; must be able to function effectively under changing priorities; must be safety conscious
- Knowledge of Metro-North timetables and geographical area; knowledge of hours of service regulations; knowledge of various union agreements; automated crew management systems knowledge of all safety rules
Rate of Pay
The starting 70% rate of pay is $30.49/hour. The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8=100%. The full 100% rate of pay is $43.56/hour.
This rate has been established by the collective bargaining unit and is non-negotiable.
Seniority
Applicants will establish seniority in the Transportation Communications International Union (TCU), the union representing Crew Dispatchers in accordance with the union's current collective bargaining agreement.
Assignments
Ability to work various hours, days, shifts located out of Grand Central Terminal is required.
OTHER INFORMATION:
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.
Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
TRAINING:
- Must successfully qualify on all Crew Dispatcher jobs
- Training involves individualized instruction, on-the-job training, homework assignments and qualification testing (e.g., written tests, verbal scenario based exercises, etc.) on related subject matter
DETAILS OF PHYSICAL ACTIVITIES:
- Oral communication skills required to communicate with covered employees and coworkers
- Color vision required to read and interpret computerized crew management system
DETAILS OF WORKING CONDITIONS:
- Works in Crew Management Center in Grand Central Terminal
- Must be able to work various days, shifts and locations
- Must be available to be on call for work assignments
- Primarily works at a desk in front of a computer monitor with prolonged periods of sitting
- Involves heavy telephone communication
SELECTION CRITERIA:
Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.
Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.
We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info
How to Apply
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.