Stationmaster

Description

• Assist in the coordination of all passenger train movement and customer information at Penn Station, Jamaica, Atlantic Terminal, Grand Central Madison, Hunters Point Avenue, and Long Island City. 
• Make sure trains depart and arrive in a timely manner to and from stations to meet on-time performance goals while ensuring customer safety and certify communications are distributed to ensure customers are informed of any information and operational changes. 
• Coordinate appropriately with all managers during emergency situations, participate in the Emergency Action Plan, and make all EAP notifications. 
• Assist in development of Assistant Stationmasters and Ushers, such as creating and overseeing training programs. test preparation, testing, probationary reporting, and mentoring of newly hired candidates. 
• Provide coverage for special programs, events, holiday programs, and emergencies; and ensure manpower is properly reimbursed when applicable. 
• Work in conjunction with Transportation Department Managers, Stations Department, Engineering, Service Information Office, and other department representatives to provide necessary changes involving the movement of trains, crews, or station maintenance. 
• Ensure bulletin boards are updated, confirm specific forms are available in all terminals, and verify terminals are supplied with all necessary equipment. 
• Assist in the management of the SOLARI System, as well as oversee the training of others to use the system. {The Stationmaster can manipulate and maintain the SOLARI system in an emergency/ perturbed scenario and under the direction of management} 
• Assist the Lead Transportation Manager - Terminal Operations and Crew Management Office with the scheduling of Service Information Office staffing for daily coverage around the clock to include normal operations, and emergency response. and winter standard operating procedures requirements and for the Incident Command structure. 
• Work in conjunction with the Lead Transportation Manager - Terminal Operations to develop and oversee all customer service-related activities for all ASMs and Ushers to include overseeing training, guidelines, expectations, auditing, and remedial measures. 
• Perform customer service-related audits on a regular basis, track and trend results and use information to change or update training and guidelines. 
• Support the goal to create a customer service-friendly culture within the department and the organization with defined expectations, establish processes to meet goals, and identify ways to correct and improve customer service. 
• Assist the Lead Transportation Manager - Terminal Operations in the development of customer service initiatives. 
• Work with the Lead Transportation Manager - Terminal Operations to operate within budget guidelines. identify efficiencies and recommend cost-effective and innovative improvements regarding budget initiatives. 
• Work in conjunction with the Lead Transportation Manager - Terminal Operations to oversee departmental administrative activities with respect to assignments, prioritization of work, SAFERs {employee observations). and issue necessary directives. 
• Aid the Lead Transportation Manager - Terminal Operations to develop and motivate personnel within the department. Provide prompt and effective coaching and counseling. Be responsible for discipline of employees when necessary and to review performance. Promote safe work practices and provide safe working conditions and adhere to company safety policies and procedures. 
• Lead by example and create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. 
• Act in the position of Lead Transportation Manager – Terminal Operations as required. Perform other assignments as requested by senior management. 

• High school diploma/GED. 
• Must have at least 5 years of Transportation Services operational experience as an ASM at Penn Station, Jamaica, Atlantic Terminal, Grand Central Madison, the Service Information Office, and Track & Special Programs and be proficient with providing excellent customer service and development of customer service initiatives. 
• Must be qualified in the LIRR Book of Rules and Station Physical Characteristics as an ASM and must qualify within 36 months of appointment on the full Book of Rules, Physical Characteristics, and Air Brake. 
• Must be well versed in crew and equipment manipulations and must have demonstrated crew management interactions and ASM/Usher and Train Crew/Employee scheduling abilities. 
• Must possess effective supervisory and leadership skills with ability to lead/supervise Ushers and various craft employees during emergency situations. 
• Must possess the ability to demonstrate sound, effective written and oral communication, and human relation skills to effectively supervise employees and to clearly and concisely articulate appropriate information to managers, employees, and customers. 
• Must possess effective planning and scheduling expertise with competent computer skills and a working knowledge of various software applications including Microsoft Office Suite. Must qualify to operate TIMACS, Solari, Kronos, and TEAM’s Crew Management system. 
• Must be available consistent with 24-hours, 7 days per week operational demands. 
• Must possess multitasking skills and the ability to handle multiple issues, events, and circumstances simultaneously. 
• Must be well-versed in all emergency action plans. 
• Must be able to make appropriate decisions within tight time limits while maintaining patience and control; deal with customers, employees, and management staff in a courteous and tactful manner, and handle customer complaints, issues, and problems in a courteous and professional manner, demonstrating tact and diplomacy in difficult situations, and/or with difficult customers/employees. 
• Must have demonstrated strong interpersonal skills to effectively coordinate various issues with managers from various departments pertaining to train and customer service. 

• Bachelor's Degree in Transportation, Business, or a related field or completion of some college credits/courses. 
• Experience as an Assistant Stationmaster.