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Computer Support Analyst 1
Job ID: 8311
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Resource Planning & Marktplace
Date Posted: Aug 13, 2024
Description
Job Title: Computer Support Analyst – Level 1
Salary Range: Level 1 – Step 1: $57,100 Step 7: $81,572
Dept/Div: Finance & Administration/Information Technology
Supervisor: Lead Logistics Hardware
Agency: MTA Headquarters
Location: 2 Broadway, New York, NY 10004 or other locations as required
Hours of Work: 8:30 AM - 5:00 PM (8 work hours/day) or various as required
Application Deadline: August 13, 2024
**This position is open to MTA employees only.**
SUMMARY
The primary purpose of this position is to provide technical support to clients utilizing MTA computer hardware, software and technology services within an integrated network environment.
RESPONSIBILTIES
- Install, configure and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
- Provide first and second level help desk / desktop support for all IT related technical problems and services.
- Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
- Maintain departmental records in a timely and accurate manner for all IT assets in accordance with MTA policies and procedures.
- Timely and accurate completion of all Call Center data in accordance with IT requirements.
- Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
- Participate in the evaluation of new products and technologies.
QUALIFICATIONS
- Basic knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off the shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals.
- Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
- Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
- Strong oral and written communications skills.
- Strong analytical skills.
- Strong people skills.
- Must be able to move and lift up to 25lbs of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, etc.
- Must possess a valid driver’s license.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Computer Science, Information Technology or related discipline; or a minimum of 1 years’ experience installing, maintaining and supporting desktop technologies in an office environment.
- Must possess a basic knowledge, familiarity and experience with maintaining and supporting desktop hardware, software and network resources and protocols.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.