Senior Branch Leader (Lead Branch Line Manager)

Description

• Manage the efficient cleaning operation at specific Branch Line stations. This includes managing third party cleaning contracts as well as a cleaning staff of nearly 100 employees; prepare monthly power wash and heavy-duty cleaning schedules and issue monthly performance reports. Oversee department's vehicle fleet, ensure all vehicles are being utilized in accordance with corporate policies. Manage schedules for preventative maintenance, repairs and other issues causing vehicle downtime. Also includes managing snow removal at five major station locations.
• Manage the efficient operations at specific branch line stations. This includes but not limited to managing the station inspection program, which ensure maintenance requests are addressed timely', representing the Stations Department on all operating and capital station improvement projects, which includes reviewing design documents and acceptance of completed work, and managing other customer-related activities/services such as track work busing programs.
• Develop, maintain and distribute monthly reports relating to cleaning and inspection maintenance records. Develop station strategies with various departments with regards to maintenance standards expected by our customers. Research and develop latest technology to assist in gathering maintenance data.
• Manage the efficient ticket office operations at specific branch line stations, ensuring compliance and adherence to ticket selling policies and procedures.
• Prepare, control and adhere to operating budget, set performance standards and measurements, minimize overtime, increase employee availability and administer contracts.
• Ensure compliance with system safety programs to include follow-up on employee accidents, employee counseling, and employee education enforcement of safety rules. Complete facility/vehicle inspections,correct deficiencies or report unsafe conditions to responsible department. Promote diversity and respect in the workplace. Develop and motivate management and represented employees.
• Meet and interact with customers, commuter groups, community groups and local government officials and investigate and respond to customer complaints to learn of concerns and issues, resolve problems, provide feedback and be the direct manager contact
• Respond to service disruptions and/or emergencies on a 24/7 basis as required and implement contingency plans when warranted. Manage the on-site Station Operations response to such disruptions.
• Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling.Responsible to initiate and discuss with Directors all progressive discipline of employees when necessary. Review performance of staff. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example. Perform other assignments as requested by senior Management.

• Bachelor's degree in Business, Engineering, Computers or related field. Demonstrated, directly related, progressively responsible equivalent management/supervisory experience and education may be considered in lieu of the degree, subject to approval.
• Must be a seasoned customer service and operations manager (approximately 7 years) with operating and financial accountability/responsibility in a unionized environment within the transportation industry.
• Must have experience managing a budget and a staff.
• Must possess knowledge of operating budgets, contract policies and procedures, and collective bargaining agreements.
• Must have extensive knowledge of all station operations including cleaning operations and emergency action plans.
• Must have knowledge of Ticket Selling operations and governing procedures.
• Must have experience developing technical requirements and policies and procedures.
• Must have extensive knowledge of personal computer applications to include Word, Excel, Access, PowerPoint and LIRR's Revenue Central Support Systems (CSS)
• Must have a proven record of effectively assessing complex problems, developing strategic solutions and effectively and efficiently implementing corrective action plans.
• Must be a self-starter who is able to meet deadlines and demanding changes. Must have the ability to work with limited direction and support.
• Must possess analytical, leadership and problem-solving skills with ability to manage project teams.
• Must be able to demonstrate strong, effective, managerial, human relations, interpersonal and communication skills.

• MBA in related field. 
• Facilities maintenance and engineering background.