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Senior Manager, EAM Systems

Job ID: 8016
Business Unit: Long Island Rail Road
Location: Jamaica, NY, United States
Regular/Temporary: Regular
Department: Enterprise Asset Management
Date Posted: Jul 9, 2024


Job Information
Title:                              Senior Manager, EAM Systems        
Department:                   Enterprise Asset Management      
Post Date:                      07/05/2024      
Close Date:                     Until Filled         
Hay Point Evaluation:       805    
Salary Range:                 $109,826-$144,146
Position Classification:     Non-Safety Sensitive 
Location:                       Queens   
Reports To:                    Director, EAM Systems and Analysis     
This is a Non-Represented Position.
Please note that this position has been designated as a “Policy Maker” pursuant to the New York State Public Officers Law & the MTA Code of Ethics.  As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.
Provide oversight and management of the LIRR Enterprise Asset Management (EAM) suite of systems implementation by closely working with LIRR operating departments, MTA HQ, IT and other agencies.  Lead the design, development, management, and use of cross-functional EAM systems to meet functional and technical needs of the business. Manage and work with relevant stakeholders and vendors to mitigate EAM system related issues and risks. Ensure integrity of EAM systems, data quality and manage program enhancements to meet LIRR operating department needs.
Responsibilities may include but are not limited to:
  • Provide oversight and management of the Enterprise Asset Management suite of tools such as Hexagon EAM/Maximo etc. by closely working with LIRR Operating departments, MTA HQ, MTA IT and other agencies for reliable, stable and continued operations. Serve as a lead for the EAM process, systems and application.
  • Develops detailed process flows to show processing logic for business requirements.
  • Ensure the functionality of the application meets the needs of end user.
  • Contributes to the development of test plans and participates in post-implementation reviews to ensure requirements are met.
  • Writes documentation that describes implementation and operating procedures to aid in user training and troubleshooting issues.
  • Participates in systems design, working within an established framework to maximize system efficiency. 
  • Coordinates with business users and IT to resolve systems issues and advance development projects.
  • Develop materials to support user training on new or revised systems/applications.
  • Conduct system tests when products are upgraded to ensure the integrity of the existing functionality including performing quality control audits and checks.
  • Participates in the feasibility analysis for systems/applications enhancements and to determine how applications and processes can be improved.
  • Serve as a technical lead and acts as a project manager for EAM projects. 
  • Reviews, analyzes, and modifies systems, including encoding, testing, debugging and installing for a large-scale system. Maintains records to document the system and revisions.
  • Acts as a liaison between end user and IT, arranges for technical support and problem resolution.
  • Participates in user training as appropriate, on new or revised systems/applications.
  • Coordinate with GIS teams to ensure EAM systems are enhanced with location information.
  • Represent LIRR in working committees at the MTA and industry for all EAM related efforts.
  • Ensure the EAM data/information and the program is sustained within LIRR.
  • Champion change management and use influence, experience, education to develop strategic communication and manage stakeholder engagement.
  • Develop and motivate personnel within the department.  Provide career development for subordinates.  Provide prompt and effective coaching and counseling.  Responsible for discipline/termination of employees when necessary.  Review direct reports and approve performance appraisals.
  • Promote safe work practices and provide safe working conditions.
  • Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
  • Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
  • Provide oversight of time and attendance.
  • Must be available to work extended hours for unplanned work, emergencies, etc.
  • Perform other assignments as requested by Senior Management.
  • Bachelor’s Degree in computer discipline or information science. Demonstrated, directly related experience may be considered in lieu of a degree subject to approval.
  • Possess approximately 7 to 10 years of system/application experience.
  • Must possess progressively responsible related management/supervisory experience (approximately 2 to 3 years).
  • Must possess experience in solving complex data and provide solutions to business problems.
  • Must have working experience with enterprise applications and/or EAM suite of tools, such as Infor EAM, Maximo etc.
  • Must have working experience with database management products and applications.
  • Strong background in dashboard platforms like Tableau, PowerBI and others.
  • Must have experience in analytics tools that utilize the data to provide actionable insights into operational efficiency and other key business performance metrics.
  • Must possess strong management skills with the ability to effectively communicate ideas and concepts as well as facts and to identify priorities and organize activities accordingly. 
  • Must be self-motivated, with the ability to oversee and motivate others and influence decisions, capable of identifying problems and recommending alternative solutions.
  • Must be able to demonstrate a high level of initiative, professional integrity, and demeanor.
  • Must possess the ability to work independently as well as in groups to achieve defined goals and objectives.
  • Must possess strong human relations, communication (both written and oral), and interpersonal skills with the ability to effectively communicate at all levels of the company and with outside agencies.
  • Must possess strong organization, problem-solving, administrative and management skills with ability to effectively manage multiple tasks simultaneously.
  • Must possess experience with quality control and auditing of systems and applications. 
Preferred/Desirable Skills/Qualifications:
  • Master’s Degree in computer discipline or information science.
  • Must possess progressively responsible asset management experience in rail road operations.
  • Enterprise Application experience is preferred.
  • Working experience with SQL is preferred.
  • Knowledge of asset management software and processes, geospatial methodologies, GIS, GPS, RS, LRS, enterprise system architecture, spatial and relational databases, and mobile technology implementation.
Other Information
In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process.  A medical examination and safety-sensitive drug/alcohol test may also be required.
Equal Opportunity Employment
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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