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Operations Analyst Accounts Payable

Job ID: 6890
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations Processing
Date Posted: Jul 9, 2024


JOB TITLE:                           Operations Analyst – Accounts Payable (Represented)

SALARY RANGE:                 $45,125 - $75,208

DEPT/DIV:                           Operations Processing

SUPERVISOR:                    Manager, Accounts Payable

LOCATION:                         333 West 34th Street, New York, NY 10001

HOURS OF WORK:            9:00 am - 5:30 pm (8 hours/day)

DEADLINE:                         Open until filled


*** This position is represented by the Transportation Communications Union (TCU) ***         


The purpose of this position is to provide administrative oversight and support of Accounts Payable functions, processes, and transactional activities for the Finance Tower – Accounts Payable unit. The Operations Analyst – Accounts Payable will fill-in as need to meet business needs.


  • Gather forms, validate, track status, maintain data and other transaction inputs
  • Enter transactions in PeopleSoft and the service request management tool
  • Retrieve, index and review scanned documents and forms
  • Monitor and track invoice activity submitted from vendors. Identify errors, research causes, and makes corrections
  • Monitor and review the invoice entry process to ensure proper coding, approval and timeliness
  • Analyzes exceptions and review correspondence for follow-up and route unresolved items to the appropriate departments
  • Identify, research, and resolve issues regarding overpayments, duplicate payments, and payment lags
  • Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries
  • Assist in Return to Vendor (RTV) analysis and resolution
  • Ability to use judgment in resolving issues and making recommendations
  • Participate in user groups as necessary
  • Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
  • Complete assignments asassigned by manager
  • Comply with MTA and BSC policies, practices, and procedures
  • Provide Ad hoc assistance



  • New supplier set up and supplier maintenance including investigating and resolving supplier discrepancies, i.e., payment terms, banking information, and obtaining W-9 forms
  • Handle payment disbursements; ACH, check, wires
  • Prepare and issue 1099 vendor forms
  • Integrate across teams to document, research and ensure resolution of supplier and employee inquiries regarding invoice approval and invoice payment status
  • Resolve intermediate issues and errors as assigned. Recognize when to resolve or escalate to management
  • Prepare account analysis and resolve open items
  • Ability to review and resolve issues within the agency spreadsheet upload process
  • Assist with internal control testing
  • Prepare and enter journal entries
  • Initiate Accounts Payable escheatment process



  • Possess specific work experience and knowledge in Accounts Payable
  • Working knowledge and use of PeopleSoft or related database software
  • Ability to process requests consistently with general supervision
  • Ability to assess problems and promptly resolve or identify appropriate team to resolve
  • Strong oral and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
  • Strong time management skills and ability to manage individual assignments
  • Ability to work in a team environment
  • Strong attention to detail
  • Ability to handle sensitive situations and maintain a high degree of confidentiality


  • Understanding of MTA Finance policies, practices, and procedures
  • Familiarity with performance metrics and ability to meet identified targets
  • Working knowledge of service request management tools
  • Working knowledge of Microsoft Office Suite i.e., Word, Excel, PowerPoint, and Outlook

Education and Experience


  • High School Diploma or GED
  • One (1) year work experience in Payroll, Accounting, Finance, HR, IT, Procurement or an equivalent combination of education, training, and experience in data analytics. 


  • Bachelor's or Associate’s Degree with relevant experience in Business or related field. A Master's degree may substitute for required experience, not to exceed two years.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commisssion on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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