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Quality Manager, Enterprise Asset Management

Job ID: 7711
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations Support/Admin
Date Posted: Jun 17, 2024


Job Information (7711): 

Title: Ops Support/EAM - QA Manager

First Date of Posting: 6/10/2024

Last Date of Filing: 6/28/2024

Authority: TA

Department: Subways

Division Unit: Operations Support (VP's Office) / EAM

Reports To: Divisional Services Director

Location: 2 Broadway, NY, NY, 10004

Hours of work: 8a – 4p EDT



Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link



Min: $87,951 – Max: $124,834/ Grade E


The QA Manager on the EAM team is responsible for both Quality Assurance (process) and Quality Control (product) for all DOS EAM products, including processes, developed software and related documentation. The Quality Assurance manager will focus on establishing proactive processes for preventing product defects, manages quality review gates within project timelines. Maintain a log of issues to be resolved by development and project teams for all EAM software deliverables. The manager will also support the EAM initiatives and sustainment activities requested by Business liaisons.  The QA manager will establish, exercise and enforce a comprehensive product testing strategy that will assess and assure risk mitigation for software releases.


Education and Experience:

Baccalaureate Degree in Computer Science or satisfactory equivalent along with six (6) years of full-time related experience, and three (3) years in a managerial/supervisory capacity; Or A satisfactory equivalent combination of education and experience.


Desired Skills:

  • Attention to detail and accuracy
  • Strong analytical and problem-solving skills 
  • Excellent communication and interpersonal abilities for cross-discipline collaboration 
  • SQL or Database Query
  • Desired Skills:
  • Attention to detail and accuracy
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities for cross-discipline collaboration
  • SQL or Database Query


Selection Method:

Based on evaluation of education, skills, experience, and interview.


All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.


Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.



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