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Supervisor Operations Support

Job ID: 7714
Business Unit: Metro-North Railroad
Location: Croton-on-Hudson, NY, United States
Regular/Temporary: Regular
Department: Equipment Information System
Date Posted: Jun 10, 2024





Supervisor Operations Support


Maintenance of Equipment (MoE)






$73,941.00 $97,047.83


June 25, 2024


Metro-North Railroad reserves the right to remove this posting before the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide its employees with a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

Provide direct supervision of the Operations Support staff in the performance of the collection and generation of mechanical defects, repair data, and ad-hoc reporting utilizing Metro-North Railroad’s Asset Management System (AMS), and Incident Management System (IMS), within the Maintenance of Equipment department.


  • Directly supervise Operations Support Technicians and Clerical Team. Record mechanical defects identified, repairs made, and schedule maintenance performed by shop and yard forces at multiple facilities into AMS.
  • Provide required ad-hoc report generation via AMS/IMS to assist in the scheduling, planning, and troubleshooting of shop operations.
  • Provide Shop management for the M of E Department with Shop Status, Car Maintenance History, Failure Analysis, and other related information as requested by senior management.
  • Coordinate Work Packets for each car shopped at the multiple facilities to ensure policy compliance for fleet records.
  • Perform periodic audits in AMS and monitor Operations Support technician and clerical performance.
  • Coordinate M of E activities in response to “In-service Defect” processing with all M of E facilities and equipment office.

Required Qualifications:

Required Knowledge/Skills/Abilities:

  • Demonstrated ability with computerized maintenance management systems.
  • Demonstrated proficiency with automated data systems and various PC software, including Microsoft Office Suite, and/or comparable applications.
  • Demonstrated proficiency in producing reports from established databases (e.g., Access, Excel).
  • Demonstrated proficiency in data analysis.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to work flexible hours, locations, and shifts when required.
  • Thorough knowledge of electrical/mechanical maintenance requirements.

The Following is/are preferred:

  • Familiarity with Metro North’s maintenance management systems is desirable (i.e. AMS/IMS).

Required Education and Experience:


  • Associate Degree in Electro/ Mechanical Engineering, Computer Science, or related discipline. Demonstrated equivalent experience, education and/or technical credentials may be considered in place of degree.
  • Minimum five (5) years of locomotive/railcar maintenance experience or related manufacturing/repair environment with report preparation, data collection, and trend analysis.
  • Minimum two (2) years experience in a managerial and/or leadership role in a maintenance operating environment.


The following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:


  • Bachelor’s degree in Elecro/Mechanical Engineering, Computer Science or related discipline.


Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.



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