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Clerk I Tower & Control

Job ID: 7534
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Ops & Performance Analysis
Date Posted: Jun 14, 2024





Clerk I Tower & Control/Delay Operator 




Grand Central Terminal 



DEADLINE:Open until filled


Metro-North Railroad reserves the right to remove this posting before the Application Deadline.   


MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees. 

Position Objective: 

Delay Operators are responsible for recording, classifying, and reporting events adversely affecting the performance of Metro-North Railroad (MNR) train operations as well as third party train performance operating on Metro-North territory. 


  • Receive information from Operation Control Center (OCC) personnel regarding all train delays within MNR service territory.
  • Record all failures that affect MNR, AMTRAK, and West of Hudson train operations by entering information into the late train system (LTS).
  • Receive and electronically record data on AMTRAK system performance.
  • Compile information to complete and distribute operation reports on a timely basis.
  • Receive and prepare supervisor's injury reports for daily operations reports.
  • Assist the Chief Rail Traffic Controller during service disruptions by administratively handling minor delays and recording information.
  • Review the Chief’s log and observe the train board to identify possible causes of delays.
  • Communicate with other departments regarding causes of delays.
  • Analyze data for themes and trends to assist with identifying causes of delays.
  • Perform additional clerical duties as assigned.

Required Qualifications: 

Required Knowledge/Skills/Abilities: 

  • Ability to learn quickly; ability to perform basic mental mathematical calculations quickly and accurately.
  • Must have basic reading comprehension ability; interpersonal and customer service skills; time management skills and strong attention to detail.
  • Skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure.
  • Strong written and verbal communication skills with the ability to multi-task and function effectively under changing priorities.
  • Knowledge of computer systems and word processing; ability to perform in a fast paced environment;
  • Ability to shift between extremely busy times and prolonged downtime; must be safety conscious.

Required Education/Experience: 

  • High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion (TASC).
  • Ability to type a minimum of 35 words per minute.
  • Must successfully qualify on all three shifts within a thirty day (30) period.
  • Must be available to be on call for assignments.
  • Ability to perform in a fast-paced, highly visible environment where priorities are constantly changing.


The following is/are preferred:    

  • knowledge of Metro North’s operating and safety rules.
  • Experience with L.T.S (Late train System) and Database software.
  • Experience working in a fast-paced environment.
  • Experience working in a position with significant responsibility.


Other Information 

This position is safety sensitive and subject to toxicological testing. 

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position. 

Selection Criteria 

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application. 


Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in their current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments. 


We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at 


How To Apply: 

Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page. 


For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page. 


Equal Employment Opportunity 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 



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