Manager - Research & Analysis

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

The Manager, Research and Analysis reports to the Assistant Director – Planner & Resource Allocation and supports the compliance and continuous quality improvement work of the Engineering department through collaboration with all Metro-North Operating Departments and other key MTA stakeholders supporting safe, reliable operations. This position will support and implement data-driven solutions for improving the efficiency, safety, and reliability of the railroad's operations for the Maintenance of Way (MofW) departments.

Responsibilities:

• Support the implementation, monitoring, and continuous improvement of operations within the Engineering department, ensuring Metro-North Railroad’s (MNR) best practices are in place. Manage the continuous improvement framework, root cause analysis, and action plans, and oversee improvement processes.
• Monitor, report, and improve the operational performance of the organization, such as OT, project efficiencies, and resource allocation to the Vice President and MofW operational stakeholders.
• Provide support for locational dashboards, setting relevant KPIs, and identifying data sources, formulas, and relevant targets. Manage and coordinate necessary workflow to meet project timelines.
• Continuously review organizational capabilities, and escalate early trends, or concerns in meeting the required outcomes. Communicate regularly and effectively to ensure alignment on information, direction, and emerging considerations.
• Support regular updates on project risks and opportunities to ensure timely advice and identified resources.
• Manage data to optimize the critical link between labor, performance, and financial performance.

Required Knowledge/Skills/Abilities:

• Excellent customer service and interpersonal skills.
• Demonstrated problem-solving, analytical, and administrative skills.
• Excellent verbal and written communication skills, including excellent presentation skills with the ability to effectively communicate with Senior Management, MNR Departments, MTA HQs, Government and Community officials.
• Complete understanding of descriptive, diagnostic, predictive, and prescriptive analytics.
• Experience with process mining or engineering.
• Business Intelligence, data management, and data mining experience.
• Demonstrated ability to plan and manage complex projects in a fast-paced atmosphere.
• Excellent ability to coordinate the work and resources of several departments to accomplish shared goals.
• Excellent ability to define and direct data analysis projects. Understand the interplay of operational KPIs, data, and techniques to collect, and impact.
• Proficiency with Microsoft applications, specifically PowerPoint, Word, Excel, Access, and Power BI.
• May be required to respond to emergencies 24 hours a day, 7 days a week.
• Must have a valid Driver’s License.

Required Education and Experience:

• Bachelor’s Degree in Business Administration/Management, Transportation, Finance, Statistics, or related field. Demonstrated equivalent experience, education, and/or technical credentials to include four (4) additional years of related experience may be considered in place of a degree.
• Minimum of three (3) years of increasingly responsible business-related experience with complex administrative tasks, including performance management.
• Two (2) years’ experience managing projects or people.

The Following is/are preferred, but other satisfactory combinations of relevant experience, education, and/or technical credentials will be considered:

• Master’s Degree in Business Administration or related field.
• Operational performance management in a transportation environment.

Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.