Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Senior Manager - Employee Assistance Program

Job ID: 7465
Business Unit: MTA Headquarters
Location: Mineola, NY, United States
Regular/Temporary: Regular
Department: Health Svc/Empl Asst Prgm LIRR
Date Posted: Jun 7, 2024


JOB TITLE:                                 Senior Manager – Employee Assistance Program (EAP) 
SALARY RANGE:                      $109,000 - $115,000
HAY POINTS:                            657
DEPT/DIV:                               People
SUPERVISOR:                        Director, Employee Services 
LOCATION:                              300 Old Country Road Suite 103 Mineola, New York 
HOURS OF WORK:                 9:00 am - 5:30 pm (7 1/2 hours/day)
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.
SUMMARY: The purpose of this position is to improve the productivity, performance, and wellness of Long Island Railroad employees and to facilitate company compliance with federal regulations by managing the LIRR Employee Assistance Program (EAP). Supervise counselors and provide counseling services to employees with substance use and other personal problems. Establish unit strategic goals in support of corporate mission, goals, and objectives. Develop and conduct EAP training and awareness programs. Provide consultation services to supervisors, companywide.
•    Manage the EAP function, establishing unit goals and objectives, monitoring team performance against goals and budget and evaluating impact of EAP performance on corporate performance measures. Represent EAP function to Corporate Leadership Team, federal regulatory agencies, unions and other entities.
•    Provide counseling services to employees from Long Island Railroad. Counseling includes intake assessment, referrals, case monitoring and short-term treatment. Perform Substance Abuse Professional (S.A.P.) evaluations in accordance with United States Code of Federal Regulations (USCFR 49) and design follow up testing and monitoring programs for the Occupational Health Services department.
•    Develop, implement, and conduct all training, including supervisory/managerial substance awareness for MTA.
•    Long Island Railroad in compliance with United States Department of Transportation regulation and Employee Awareness training in compliance with United States Department of Transportation regulations.
•    Maintain and revise EAP policy, procedures, training, and services to ensure compliance with United States Department of Transportation regulations and MTA policies and procedures. Compile performance reports, program evaluations, and other administrative functions, as required. Assess outside treatment facilities, such as substance abuse rehabilitation centers and inpatient/outpatient facilities. Coordinate with PEP secretary the general management of the EAP office.
•    Maintain confidential case records, session notes, updates, dispositions to assure both appropriate availability of information and protection of information as per federal regulations.
•    Provide clinical supervision of one clinical staff, including reviewing case management, developing staff clinical skills, recommending training and development programs and exercises. Exercise clinical supervisory responsibility for all counseling services provided by Long Island Railroad EAP.
  • Strong oral and written communication skills.
  • Strong interpersonal skills with the ability to effectively interact with all levels in the Company Strong leadership skills with the ability to foster teamwork and motivation Ability to relate effectively to all types of employees.
  • Proficient with formal counseling techniques. Strong clinical knowledge of substance abuse and mental health illness and state of the art treatment protocols.
  •  Working knowledge of 12 step help programs. Strong knowledge of U. S. Department of Transportation, Drug & Alcohol Regulations and SAP Evaluation.
  • Strong knowledge of Diagnostic & Statistical Manual DSM-IV and DSM-5. Proficiency with managed mental health care systems and criteria. Knowledge of MS Windows and MS Office or similar application software.
  • Expertise in Psychological First Aid (PFA) related to Critical Incidents affecting railroad employees. Strong knowledge of local (Tri-State) treatment and counseling facilities and services        
  • Minimum seven (7) years of progressively responsible experience in providing management, training, and counseling professionals on mental health and substance abuse services.
  • Master’s Degree in Social Work Certified Social Worker (NY) Qualified Substance Abuse Professional (SAP) in accordance with USDOT regulations under 49DFR Parts 40 and 219 Certified Employee Assistance Professional (CEAP).
  • If the candidate is not a Certified Employee Assistance Professional (CEAP) they must become certified within 18 months from date of hire  
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Save Job Saved
Similar Jobs