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Senior Operations Analyst Payroll

Job ID: 7376
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Date Posted: May 13, 2024


Job Title:               Senior Operations Analyst- Payroll (Represented)

Salary:                    Min: $ 49,562 - Max: $82,603

Dept/Div:              Finance/Business Service Center

Supervisor:           Manager Payroll

Location:               333 West 34th Street

Hours of Work:     9:00 am - 5:30 pm (8 hours/day)

Deadline:              Opened until filled


*This position is represented by the Transportation Communications Union (TCU)



The purpose of this position is to administer activities and process transactions for the Payroll area.


  • Mentor, coach and support other team members as appropriate
  • Manage individual assignments and expectations. Assist with prioritizing team assignments
  • Integrate across teams to document, research and resolve intermediate issues and errors as assigned
  • Develop and update operating procedures and training materials as needed
  • Maintain more complex level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
  • Gather, validate and maintain data and other transaction inputs
  • Gather forms and track status of assignments
  • Enter transactions in PeopleSoft and service request management tool
  • Retrieve, index and review scanned documents and forms
  • Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to more complex inquiries
  • Understand when to resolve or escalate to supervisor
  • Perform / support cyclical processing and period end activities
  • Complete assignments as delegated by Supervisor
  • Comply with MTA and BSC policies, practices and procedures
  • Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
  • Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
  • Adhere to team budget
  • Identify and implement continuous improvement initiatives as assigned
  • Participate in user groups as necessary
  • Identify, document and review input to knowledge management tool



  • Possess specific work experience in Payroll area and/or experience in Finance processing
  • Ability to work with, train and coach other team members
  • Working knowledge and use of PeopleSoft or related database software
  • Ability to process requests consistently with general supervision
  • Ability to prioritize problems and promptly resolve or escalate when necessary
  • Strong oral and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
  • Strong time management skills and ability to manage individual assignments
  • Strong attention to detail
  • Ability to handle sensitive situations and maintain a high degree of confidentiality


  • Understanding of MTA Finance policies and procedures
  • Familiarity with performance metrics and ability to meet identified targets
  • Working knowledge of service request management tools
  • Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Education and Experience


  • High School Diploma or GED
  • Minimum 4 years of Payroll processing experience OR equivalent combination of education and related experience will also be considered


  • Bachelor's Degree or Associates Degree with relevant experience in Business or related field
  • Shared Services experience preferred

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commisssion on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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