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Vice President, Program Executive (Tolling Management)

Job ID: 7380
Business Unit: Bridges and Tunnels
Location: New York, NY, United States
Regular/Temporary: Regular
Department: ITS & Tolling/Tolling - Ops
Date Posted: May 23, 2024



Resume Due Date:      Open Until Filled

Functional Job Title:   Vice President (Tolling Management - Toll Operations)


Department/Division:  Tolling Management

Work Location:            2 Broadway/ Randall’s Island

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Earnings Potential     $160,675 - $210,886

Hay Points:                   1510   

Overtime Eligibility:     Not eligible for paid overtime in accordance with FLSA


MTA Bridges and Tunnels manages and operates nine inter-borough crossings (seven bridges and two tunnels) in the NYC Region and Manhattan’s Central Business District Congestion Relief Zone.  The Vice President (Tolling Management - Toll Operations) is an executive level position in the Tolling Management – Toll Operations program/department, with independent decision-making authority for division policy, strategy, governance, staffing, budget, and expenditures.

This role encompasses comprehensive responsibility for all aspects of Tolling Operations program/division, ensuring safety, quality, risk management, and commercial viability for both TBTA and CBDTP. Key responsibilities include:

• Representing the agency before various stakeholders, including elected officials, regulatory entities, and industry partners.

• Managing special projects at the request of MTA HQ

Ensures agency input into capital project scope and coordinates with C&D for successful project completion, while minimizing impacts to operations and customers and ensuring safety and security of facilities.

Supervising and directing staff, overseeing their performance, development, and any organizational restructuring initiatives.

Oversees vendor contracts

Overseeing all facets of cashless tolling operations, from managing roadway systems to administering back-office operations and customer service functions.

• Developing and implementing discount, rebate, and exemption plans enhancing customer benefits.

• Coordinating with MTA HQ consolidated partners to ensure seamless agency operations.

• Planning and overseeing tolling-related procurements, ensuring adherence to budgetary constraints and project timelines.

• Providing strategic direction and management oversight throughout the project lifecycle.

• Monitoring tolling systems' performance and implementing measures to enhance efficiency, reliability, and accuracy.

• Overseeing tolling transaction reconciliation to maintain financial integrity and accuracy in records.

• Collaborating closely with the Revenue Recovery team to minimize unbillable and unpaid transactions, optimizing revenue collection processes.



  • Bachelor’s Engineering, Systems, Technology, Finance, Project Management, or Planning preferred.
  • Must have a minimum of sixteen (16) years related experience, including at least ten (10) years in a management or supervisory role in a large, multi-faceted organization.
  • An equivalent combination of education and experience may be considered.
  • Significant experience in program management for large government agencies or businesses with highly complex systems preferred.
  • Substantial experience leading and managing a unionized workforce and/or consultant/contractor/vendor staff.
  • Proficient in Microsoft Office Suite and document management software.
  • Unrestricted driver's license in New York State
  • Excellent communication and interpersonal skills.
  • Demonstrated ability with building relationships and working collaboratively with internal and external  stakeholders.
  • Demonstrated ability to effectively work in a high profile, high pressure environment.
  • Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
  • Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.
  • Must possess excellent team building, listening, problem solving, and prioritization skills.
  • Ability to respond to any authority location on a 24/7 basis when required.




MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).  

Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  



MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.



MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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