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Senior Program Strategist Data & Policy

Job ID: 7288
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Chief Accessibility Officer
Date Posted: May 22, 2024

Description

JOB TITLE:                           Senior Program Strategist; Data & Policy

SALARY RANGE:      $109,826 - $114,195

HAY POINTS:        805

DEPT/DIV:              Accessibility

SUPERVISOR:      Chief Accessibility Officer

LOCATION:        2 Broadway New York, NY 10004

HOURS OF WORK:            9:00am - 5:30pm (7 1/2 hours/day)

DEADLINE:                          May 21, 2024

 

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

 

SUMMARY:

This position will be responsible for using data and stakeholder engagement to form and implement recommendations for policy and procedural/operational changes to increase customer satisfaction by improving systemwide accessibility. The position will work closely with several departments and their leaders across the agency, including but not limited to, Strategic Initiatives, IT, Customer, and the Presidents of the operating Agencies, on how to use data from customers and assets to further improve accessibility for both customers with and without disabilities by providing input into overall strategy to get public engagement and support for the MTA strategic priorities. The position also supports implementation of such changes for a range of programs and strategies aimed at improving accessibility across the MTA’s operating divisions including New York City Transit; Subways and Paratransit, MTA Bus Company, Long Island Railroad, Metro North Railroad, and Bridges & Tunnels.

 

RESPONSIBILITIES:

  • Incumbent will work with the Chief Accessibility Officer & Deputy Chief to develop a long-term accessibility strategy & action plan for the Authority, manage execution of priority items in this plan, & regularly report on progress & milestones to internal & external stakeholders including the MTA Board, advocacy & community groups, other agencies, & the media. Incumbent will ensure this plan is driven by quantitative & qualitative data so that projects with highest value for the agency & the customer are appropriately prioritized & resourced for advancement.
  • Incumbent will lead coordinated projects working across the operating agencies & relevant shared services departments (i.e., Market Research, Customer) to increase customer satisfaction by increasing systemwide accessibility. Projects will require coordination & communication across several departments, researching & analyzing current market trends that will differ, depending on the mode of transit, finding areas that can be improved upon, & work with the agencies to determine plans that will result in increased customer satisfaction.
  • Incumbent will contribute to increased elevator & escalator availability across the commuter railroads & NYCT Subways. Incumbent will work with a multiagency working group that has identified third party assets that need further escalation & interventions to improve performance. As well, incumbent will analyze elevator & escalator performance data for NYCT-maintained machines to identify opportunities for improved performance.
  • Incumbent will advance efforts to improve existing uses of technologies & digital tools & help develop new ones that serve both customers with disabilities & those who benefit from accessible features, enhancing the customer experience. Some of these tools include service alert applications & alerts, digital information systems onboard buses, subways, & commuter rails, current active or future mobile applications, & others. Incumbent will work with internal teams & external stakeholders to help determine which tools would be cost-effective & reach the widest audience, serving the widest impact.
  • Using existing & new digital tools & data-driven quantitative analysis, incumbent will help steer new policies that advance the mission of the accessible agenda of the MTA. These projects & innovations include, but are not limited to, the MTA Open Stroller Pilot Program, self-securement technologies, fare arrays & fare gates of the future for NYCT-Subways, the Quantum Self Securement Pilot, the new MTA App & its accessible features, & MTA Open Data & Metrics.
  • Select, develop, & motivate personnel within the department, & provide guidance & strategic planning for projects withing the MTA Accessibility team. Provide career development for peers & subordinates. Create a professional environment that respects individual differences & enables all employees to develop & contribute to their full potential.
  • Advise with the Chief Accessibility Officer & Deputy in collaborative efforts to work with other New York City & State agencies on identifying projects where accessible features are used outside of the MTA system & would benefit customers both in the MTA system & the region outside of transit.
  • Other duties as assigned.

 

QUALIFICATIONS:

  • Knowledge and experience with transportation and accessibility issues including the ADA, State and local accessibility regulations and requirements.
  • Excellent organization, analytical, and communications skills
  • Demonstrated analytical capabilities and quantitative skills. Knowledge of the use of analytic tools to lead projects using quantitative information and translating into a qualitative narrative for Management.
  • Strong customer service and conflict resolution skills
  • Ability to manage a wide variety of tasks and project simultaneously and experience with complex project management.
  • Demonstrated ability to work with all internal levels within a given organization, up to the level of an executive Board.
  • Demonstrated ability to communicate and interact well with external agencies.  External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Strong managerial skills to effectively direct a staff of professional and technical employees – including those outside of direct line of reporting – in implementing the short- and long-term goals and direction for the area of responsibility.
  • Demonstrated proficiency in programming languages used in data management tools, i.e., R, SQL, Microsoft Azure Studio, Microsoft Power BI.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.
  • Demonstrated proficiency in use of Salesforce Customer Relationship Management.
  • May need to work outside of normal work hours (i.e., evenings and weekends).
  • Travel may be required to other MTA locations or other external sites.

 

EDUCATION AND EXPERIENCE:

 

REQUIRED:

  • Master’s degree in Business, Urban Planning, Public Policy or a related field or an equivalent combination of education and experience may be considered in lieu of a degree.
  • Minimum 5 years related experience working in complex organizations with increasing level of responsibility.
  • Demonstrated supervisory and/or leadership abilities.

 

PREFERRED:

  • Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
  • Familiarity with the MTA’s policies and procedures.

 

OTHER INFORMATION:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

 

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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