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Staff Analyst Trainee Series - Claims Operations

Job ID: 7285
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: May 22, 2024


 Job Information:

Title:                    Staff Analyst Trainee Series - Claims Operations
Opening Date:    05/07/2024
Closing Date:     05/21/2024
Authority:           TA/OA
Department:       Revenue Control  
Division/Unit:      Revenue Control/Claims Operations 
Reports to:          Manager, Claims Operations
Work Location:    2 Broadway, New York, NY
Hours of Work:    As required

TA Applicants must be in a permanent civil service status in the title(s) of Staff Analyst Trainee or be on an established list for said title(s).  If you are on an established list, your list number must be reachable to be considered for appointment.        

Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link      



Staff Analyst Trainee I (TA): $49,599 - $52,571 (New Hire Rate: $43,129)

Staff Analyst Trainee I (OA): $50,924 - $53,980


Staff Analyst Trainee II (TA): $53,565 - $59,520 (New Hire Rate: $46,580)

Staff Analyst Trainee II (OA): $55,001 - $61,111


Under general supervision, with latitude for independent initiative and judgment, the trainee will assist in a broad range of analytical, administrative and research support tasks for the Customer Claims unit. These tasks include, but are not limited to assisting in, providing support to process over 300K claims annually received through multiple channels such as web, telephone, in-person customer service centers and mail; providing support for future OMNY related claims and queries; utilize various computer databases to perform substantial data processing, research and analysis of data in order to resolve customer-claims relating to MetroCard and OMNY issues; draft responses to routine and complex claims; encode MetroCard media; process refunds via check/credit/debit; assist in swiping farecard media to obtain transaction data from mainframe; logging files for long term storage; and assist in maintaining filing system of physical records.

Education and Experience:

Staff Analyst Trainee I:

  1. A baccalaureate degree from an accredited college; or
  2. An associate degree or completion of 60 semester credits from an accredited college and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or
  3. A four-year high school diploma or its educational equivalent approved by a state’s department of education, or a recognized accrediting organization and four years of satisfactory full-time professional experience as described in “b” above; or
  4. A combination of education and/or experience equivalent to “a”, “b” or “c” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma.

Staff Analyst Trainee II:

Completion of 1 year of satisfactory service at Step 1

Desired Skills:

  • Knowledge of Reduced Fare, Customer Claims or Fare Media Programs.
  • Knowledgeable in fare pricing, smartcard technology and OMNY systems.
  • Strong customer service skills.
  • Strong analytical, basic mathematical and problem-solving skills.
  • Ability to meet deadlines and exercise good Judgment.
  • Excellent verbal and written communication skills.
  • Excellent PC skills including knowledge of Microsoft Word. Excel, Access, PowerPoint, and Crystal.
  • Excellent telephone communication and sensitivity skills.
  • Ability to work in high volume environment.

Selection Method:

Based on evaluation of education, skills, experience, and interview.

Other Information:

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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