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Training Officer - Conductor Flag Training

Job ID: 7199
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations Training
Date Posted: Apr 29, 2024





Training Officer, Conductor Flag Training


Operations Support and Organizational Resiliency


420 Lexington Ave






Until Filled


This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Metro-North Railroad reserves the right to remove this posting before the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

This position is responsible for delivering training and assisting with new hire and Incumbent Conductor and Conductor flag classes, and all other Conductor training needs. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue in the program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities.


  • Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
  • Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate in performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training incumbent employees, monitoring student performance, and coordinating with client department(s).
  • Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully qualified Training Officers, provide regular peer-to-peer feedback.
  • Participate in the establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
  • Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or performing program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs and provide documented feedback to the development process.
  • Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client departments. Perform other administrative duties as required.
  • Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.

Required Knowledge/Skills/Abilities:

Training Core Competencies:


Knowledge of:


  • General training and development techniques and practices.
  • Microsoft Office Suite and/or comparable applications (working knowledge).
  • In-depth knowledge of Metro-North’s On-Board Service Manual, On-Board Revenue Manual, MN290, MN401, safety rules, and other safe work practices, or ability to demonstrate required knowledge within 9 months.
  • Ability to work out of any of Metro-North’s terminals.


Ability to:


  • Deliver training in a classroom and field setting.
  • Achieve appropriate qualifications as a trainer.
  • Model and communicate safe practices in all aspects of work.
  • Proactively identify and correct unsafe conditions and work practices.
  • Manage day-to-day activities of trainees.
  • Build a foundation of communication and partnership.
  • Change priorities while meeting deadlines.
  • Keep current with business trends, rules/regulations, and the training implications.




  • Focus on/practice of safety.
  • Strong leadership skills with the ability to motivate and foster teamwork.
  • Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills.
  • Ability to work with minimal supervision.
  • Appropriate focus on internal and external customers.


Must have:


  • Ability to work various shifts and locations to support operations 24 hours/7 days a week.
  • Valid Driver’s License


Ability to:


  • Design, develop, implement, facilitate, evaluate, and measure training and development activities.
  • Analyze performance problems and implement solutions.
  • Deliver effective and efficient training processes and services tailored to unique business needs.
  • Apply information technology to rapidly deliver high-quality training products and services.
  • Working knowledge of relevant operations systems, including, but not limited to, eHOS and TIMS.


Required Education and Experience:


  • Associate degree in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two additional years of related experience may be considered in place of a degree.
  • Minimum of 3 years of experience related to the responsibilities of the position. Related experience includes, but is not limited to, experience working in relevant operating crafts or similar functions, in relevant education/training, in training program development, and/or in management of relevant functions. Experience may include relevant craft training and qualification periods, as well as education in addition to or beyond the above requirement.
  • Certified as a Conductor, or prior certification with the ability to rapidly recertify.
  • Current qualification in Metro-North operating rules, or ability to qualify within 9 months.
  • Physical Characteristics on at least one Metro-North line or ability to obtain within 9 months.
  • Minimum experience as a Conductor of one year from mark-up.
  • Relevant experience may include experience as a Conductor, Trainmaster, Locomotive Engineer, and/or other comparable title.
  • Qualified MNR flag Conductor


The following is/are preferred:


  • Experience in developing and delivering training.
  • Supervisory experience.
  • Qualified in Metro-North Operating Rules and Roadway worker manual.
  • 3 years’ experience flagging on MNR property.
  • 2 lined qualified on MNR Physical Characteristics.
  • Licensed MNR Conductor.
  • Qualified Conductor on multiple Metro-North lines.


Other Information

This position is safety-sensitive and subject to toxicological testing.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.





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