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Incident Communication Lead

Job ID: 7210
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Date Posted: May 21, 2024


Job Information: 7210

Job Title: Incident Communication Lead 

First Date of Posting: 04/29/2024

Last Date of Filing: 05/20/2024

Authority: TA 

Department: Subways 

Division Unit: Service Delivery-RCC Communications 

Reports To: Director, Customer Communications 

Location: Manhattan (Midtown) 

Hours of work: As required 


Salary range (Grade E/551): $87,951 - $124,834


This position is responsible for managing the dissemination of timely and accurate train service information to both internal and external stakeholders through a variety of communications means such as cloud based real-time messaging, digital media and social media.  The incumbent will coordinate the information that is provided to customers via the different communication platforms and to the customer facing employees, ensuring that is provided in real time.  The position will audit, review and approve announcement scripts generated by Dedicated Announcers and DA supervisors; working with RCC personal to have the most up-to-date information on action plans and rerouting of trains and service. The incumbent will also monitor the Beacon signs for accuracy and compliance with NYCT rules. 

Education and Experience:  

  1. A baccalaureate degree from an accredited college in Transportation Management or Communications or a related field; and a minimum of five (5) years of experience, of which three (3) must have been in a managerial/supervisory capacity –OR-
  2. A satisfactory equivalent of education and experience.

Desired Skills:  

  • Strong knowledge of subways operations. 
  • Knowledge of NYCT and Subways rules, regulations, policies and procedures. 
  • Knowledge of the railroad and service/delay strategies. 
  • Excellent verbal and written communication skills. 
  • Excellent customer service skills. 
  • Ability to interact with employees and stakeholders at different levels of the organization. 
  • Working knowledge of and comfortable with working with cloud-based applications.

Selection Method: 

Based on evaluation of education, skills, experience, and interview. 

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll. 

Other Information: 

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

Equal Employment Opportunity: 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 

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