Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Senior Program Support Administrator

Job ID: 7040
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Delivery Services Office
Date Posted: May 21, 2024


This position is eligible for telework, which is currently available one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Senior Program Support Administrator


Construction & Development




Senior Manager Program Support or SVP/VP/AVP Executive


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$78,037 to $102,423


Open Until Filled




The Senior Program Support Administrator partners with senior management and staff and provides information, analyses, and recommendations that support sound managerial decision-making and strategic planning.  This position requires excellent analytical skills to evaluate, integrate data, develop conclusions, and support recommendations using complex and dynamic information from multiple sources. Evaluates complex issues with the potential for substantial impact, analyzing various alternatives within the overall organizational context to provide data-driven conclusions and recommendations.


Responsibilities will vary by assignment. 

Typical duties may include, but not be limited to:

Apply innovative, analytical thinking in developing data sources, ensuring data integrity, developing thorough and creative analyses, and presenting data-driven solutions and recommendations to management.

Exercise strategic thinking in identifying issues, opportunities, and alternatives; developing proposed solutions, process improvements, or strategies; presenting recommendations; and supporting implementation.

Develop, maintain, analyze, and present data critical to support sound managerial decision-making, key performance indicators (KPIs), and related dashboards for capital project and departmental management purposes.

Perform information-gathering, evaluation, research, and data integration from multiple sources, ensuring data quality, consistency, completeness, and timeliness.

Develop, update, and maintain detailed management reports, spreadsheets, presentations, databases, and related systems to support managerial oversight of the capital program, project management, departmental personnel, or operations.

Perform rigorous quantitative and qualitative analysis to support project delivery and managerial objectives.

Handle confidential and sensitive information about capital projects, departmental personnel, or operations.

Support the development and implementation of processes and procedures.

Support analysis, communication, and implementation of strategies and initiatives to support organizational transformation.

Coordinate with management and staff throughout the department and other C&D units as needed.

May serve as lead for a significant program/project(s), initiative, or aspect of departmental operations.

May support leadership in developing and implementing initiatives, strategic planning, analysis, or reporting.

Education and Experience


Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.


Must have a minimum of five (5) years of related experience.


A Master's degree may substitute for two years of the required experience. 




Excellent analytical, problem-solving, and presentation skills.

Aptitude for quantitative analysis with the ability to effectively synthesize and communicate complex management issues.

Experience in analytical roles, including developing and maintaining complex reports, analyses, databases, and/or systems preferred.

Demonstrated knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Self-motivated, detail-oriented, and a team player.

Highly organized with meticulous attention to detail and a focus on data integrity.

Excellent written and oral communication skills with the ability to communicate complex quantitative and analytical concepts.

Ability to work effectively with all levels of management and team members.

Ability to anticipate and support timely resolution of potential issues.

Flexibility to adapt to changing priorities in a fast-paced environment.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint).

Experience with software applications related to capital project management (such as A site, PSR, and Visio) preferred.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Save Job Saved
Similar Jobs