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Director Operations

Job ID: 6867
Business Unit: Bridges and Tunnels
Location: Various, United States
Regular/Temporary: Regular
Department: OPS/Operations Department
Date Posted: Apr 3, 2024



Resume Due Date: April 17, 2024

Functional Job Title: Director Operations

Department/Division: Operations

Work Location: Various

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Earnings Potential: $130,275 - $170,986

Hay Points: 1040

Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA


The Director of Operations, Bridges and Tunnels is responsible for shepherding the overall planning, management, and operation of one or more bridge and/or tunnel facilities. This senior facility management position aids in the conceptualization and implementation of Authority-wide policies, procedures. The Director of Operations is responsible for implementing traffic management solutions geared towards fostering a high level of service delivery to ensure the expeditious and efficient movement of traffic across MTA Bridges and Tunnels' facilities and through its connecting corridors.

The position also provides high-level oversight of B&Ts around-the-clock, 24x7x365 operation and maintenance of two or more facilities, allocating personnel and other resources to all areas of facility operations. These actions are taken to ensure customer & employee safety, overall delivery of service & customer experience, security, law enforcement, revenue protection & recovery, traffic management, emergency & incident management, capital projects & state of good repair, customer experience, labor issues, community relations, internal and external regulatory compliance, facility maintenance & cleanliness, time and leave matters, effective scheduling, and ensuring compliance with all training requirements.

The incumbent interfaces with all departments within MTA B&T, other MTA agencies, and external stakeholders to ensure operational needs are met. This outreach also fosters cooperative relationships with partners which serves to aid in enhancing regional interoperability, enhances communication with stakeholder agencies, and responds to dynamic community concerns.

The Director of Operations directly supervises Operations Superintendents, Captains, and Maintenance Superintendents at one or more facilities as a part of a Command Management Team. This position is also responsible for the activities and performance of B&Ts represented workforce consisting of the law enforcement sector (Lieutenants, Sergeants, and Officers) as well as all levels of Bridge and Tunnel Maintainers.

The Director of Operations provides direction on initiatives and guidance to improve facility and employee performance and ensures the efficient and effective use of facility resources to meet its goals and objectives.


Bachelors degree and ten (10) years full-time experience in the following areas: law enforcement, business administration, public administration, operations and/or maintenance or related field with a minimum of five (5) years in a managerial or supervisory capacity; or

Associates degree and twelve (12) years full-time experience in the areas stated above, with a minimum of five (5) years in a managerial or supervisory capacity; or

High school graduation or its equivalent and fourteen (14) years of satisfactory full-time experience in the areas stated above, including five (5) years in a managerial or supervisory capacity.

Must have a drivers license valid in the State of New York.

Proficiency with MS office Suite

Very strong interpersonal skills

Ability to successfully interact with internal and external individuals at all levels.

Knowledge of Safety Policies and Procedures

Customer Service

Maintenance Operations

Project Management

Leadership skills

Ability to manage the operations of 24/7 facilities to ensure a safe, secure, and efficient transportation for customers

Ability to be on call 24/7 and report to any of MTA Bridges & Tunnels seven bridges and two tunnel locations as needed

Ability to ensure uniform application of and compliance with policies and procedures in all operations


Specialized Knowledge of Facility Operations:

Principles of Traffic Incident Management

National Incident Management System (NIMS) and Incident Command Structure (ICS)

Principles of Traffic Incident Management

TBTA Presidential Policies

TBTA Rules and Regulations

Revenue collection, protection, and recovery

Policies of other B&T departments: Maintenance, Internal Security, Safety & Health, ITS & Tolling Operations

MTA HQ policies


MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).


MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the Careers link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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