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Analyst - Paratransit
Job ID: 6759
Business Unit: MABSTOA
Location: Long Island City, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Apr 5, 2024
Description
Job Information
Analyst/ Transit Management Analyst
First date of Posting 3-25-2024
Last date of posting: Until Filled Authority: OA / TA / MTA Bus Department: Paratransit Division/Unit: Customer Relations
Reports To: Deputy Director Customer Service
Work Location: 3300 Northern Blvd, Long Island City, NY 11101 Hours of Work: As required.
This position on the NYC Transit payroll is competitive and is eligible for the 55-a Program. This position is open to qualified persons who are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link.
Compensation
Associate Transit Management Analyst (OA - Represented by TWU): Min: $85,316 - Max: $110,468 Associate Transit Management Analyst (TA - Represented by DC37) Min: $86,565 - Max: $112,083
Assistant Transit Management Analyst II (OA - Represented by TWU) Min: $75,475 - $84,060
Assistant Transit Management Analyst II (TA - Non- Represented) Min: $76,577- Max: $85,288
Assistant Transit Management Analyst I (OA - Represented by TWU) Min: $65,003- Max: $76,955
Assistant Transit Management Analyst I (TA - Non- Represented) Min: $65,954- Max: $78,079
Staff Analyst:
Associate Staff Analyst (OA - Represented by TWU): Min: $85,316 - Max: $110,468
Associate Staff Analyst (TA - Represented by OSA): Min: $83,098 - Max: $107,591
Staff Analyst II (OA): $75,475 - $84,060
Staff Analyst II (TA): $73,510 - $81,871 (New Hire Rate: $63,923)
Staff Analyst I (OA): $65,003 - $76,955
Staff Analyst I (TA): $63,310 - $74,950 (New Hire Rate: $55,049)
NOTE: TA employees must be permanent in the Staff Analyst, Associate Staff Analyst, Transit Management Analyst and Associate Transit Management Analyst title in order to be considered.
Responsibilities
MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways. The incumbents may be assigned to any of the Paratransit departments listed below.
Customer Relations
The staff analysts are responsible for the handling of complaints, commendations, and concerns that are submitted by Access-A-Ride customers and the public which include community organizations advocates and public officials. This position interacts directly with customers on the phone, by email, or in person. This position interfaces with the various units of Paratransit and the vendors who provide service daily.
The requirements of the position include conducting compliant investigations, using the Adept Scheduling system, the Automatic Vehicle Location Monitoring(AVLM) and the Reservation recording system.
Education and Experience
Associate Transit Management Analyst:
- A master's degree from an accredited college in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and two (2) years of full-time satisfactory professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports. One (1) year of experience must have been in the transportation industry; or
- A baccalaureate degree from an accredited college in one of the areas listed in "1" above; and three (3) years of full-time satisfactory experience as described in "1" above. One (1) year of this experience must have been in the transportation industry.
Assistant Transit Management Analyst I & Assistant Transit Management Analyst II:
- A master's degree from an accredited college in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of satisfactory full-time professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, drawings and technical reports; or
- A baccalaureate degree from an accredited college in one of the areas listed in "1" above; and two (2) years of satisfactory full-time professional experience as described in "1" above.
Associate Staff Analyst
1. A Master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and one (1) year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management or in a related area; or
2. A Baccalaureate degree from an accredited college and three (3) years of satisfactory full-time professional experience in the areas described in 1 above.
Staff Analyst I-II
- A masters degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or
- A baccalaureate degree from an accredited college or university and two (2) years of satisfactory fulltime professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
- An associate degree or completion of 60 semester credits from an accredited college or university and four (4) years of satisfactory full-time professional experience as described in "2" above; or
- A four-year high school diploma or its educational equivalent and six (6) years of satisfactory full-time professional experience as described in "2" above; or
- A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.
Desired Skills
- Excellent organizational skills
- Excellent oral and written communication skills.
- Proficient in Microsoft Office Suite
- Ability to utilize databases (ADEPT) and provide analysis to develop reports.
- Excellent interpersonal, analytical, research and problem-solving skills
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.