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Senior Manager Policy Administration

Job ID: 6839
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Policy Administration
Date Posted: Jun 25, 2024


JOB TITLE:                         Senior Manager, Policy Administration
SALARY RANGE:               $110,000-$120,000
HAY POINTS:                      677
DEPT/DIV:                          People Department
SUPERVISOR:                   Director, Policy Administration
LOCATION:                         2 Broadway New York, NY 10004
HOURS OF WORK:            9:00 am - 5:30 pm (7 1/2 hours/day)                         

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Reporting to the Director, Policy Administration, this position will be responsible for managing the development and maintenance of MTA People/HR policy directives in support of the MTA’s mission and strategic objectives. This includes, but is not limited to, researching, benchmarking, drafting, maintaining, and updating People Department policy directives and standardized procedures.  

  • Research, benchmark, draft, maintain and update People Department policy directives and standardized procedures. Conduct policy research and data collection. Collect and develop data received from agency partners related to the establishment of People policy standards. 
  • Facilitate collaboration with agency partners, senior management, and other MTA stakeholders on interpretation of and compliance with People Department policies, procedures, guidelines, and standards.
  • Ensure that policies, procedures, and practices comply with city, state, and federal laws; as well as aligns with the MTA’s mission and strategic business objectives.
  • Conduct comparative analyses and research of policies, procedures, guidelines, and programs. Collect quantitative and qualitative data on changing and emerging trends. Analyzes trends and metrics to develop solutions, programs, and policies. Make actionable proposals for policy and procedural revisions and best practice to the Director. Develop and maintain policy comparative analysis spreadsheets and reports.
  • Assist the Director in the development and implementation of policy education, training, and communication. Formulate strategies for effective policy education and compliance at agency partner venues. Craft language and organize distribution of governing policies through effective communication channels. Facilitate information exchange between agency partners and senior management to enhance awareness. (e.g., policy notices, updates, etc.)
  • Ensures Policy administration internal audits are conducted timely. Makes recommendations addressing any process or policy gaps, or other issues as determined by the Director.
  • Support the Director of Policy Administration and perform the Director’s duties in their absence.
  • Other duties as assigned.

  • Must demonstrate ability to measure ongoing effectiveness of Human Resources policies, procedures, and practices and recommends changes as needed.
  • Advanced knowledge and understanding of federal and state Human Resources and labor laws / regulations.
  • Ability to work with all internal levels within a given organization, including the MTA Board.
  • Demonstrated ability to communicate and interact well with external agencies.  External agencies may include the Governor’s Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies, authorities, or any other transportation agencies.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively. Demonstrates project planning skills and ability to meet deadlines even as priorities change.
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Experience in a blended organization or experience in a consultative role within a changing organizational environment, including “hands on” experience and knowledge of human resources functions such as recruitment, compensation, organizational development, employee engagement, compliance, and change management.
  • Must have superior writing, research, and analytical skills.
  • Excellent attention to detail.
  • Excellent communication (verbal, written) and interpersonal skills.
  • Excellent organizational, planning, and presentation skills.
  • Excellent Project Management skills.
  • Excellent time management skills and the ability to plan strategically.
  • Must be able to set priorities and timelines, meet deadlines, and handle multiple diverse activities without supervision. Must possess good judgement and be able to make decisions in a timely manner.  
  • Must possess conflict resolution skills and be able to work collaboratively with others.
  • Displays strong leadership skills with the ability to motivate and foster teamwork.
  • Ability to assist managers in solving organization, people and change-related issues.
  • Demonstrated quantitative skills.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.
  • Bachelor’s degree in Business Administration, Public Administration, Public Policy, English, Law, Political Science, Human Resources, or a closely related field. An equivalent combination of education and experience may be considered in lieu of a degree.
  • Minimum 6 years related experience with an emphasis on policies, procedures or written communications preferred, including at least 3 years in a managerial and/or project manager/administrative role in a large, multi-faceted, fast-paced organization or governmental body preferred.
  • 7 years of related experience with an emphasis on policies, procedures or written communications preferred, including at least 3 years in a managerial and/or project manager/administrative role in a large, multi-faceted, fast-paced organization or governmental body preferred.
  • Familiarity with the MTA’s policies and procedures.
  • Familiarity with the MTA’s collective bargaining procedures.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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