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Manager Employee Engagement and Retention

Job ID: 6740
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Office of Org Design & Devel
Date Posted: Apr 3, 2024


JOB TITLE: Manager Employee Engagement and Retention
SALARY RANGE: $85,000 - $95,000.
DEPT/DIV: Organizational Design and Development

SUPERVISOR: Senior Manager, Employee Engagement & Retention

LOCATION: 2 Broadway New York, NY 10004
SUMMARY: The Manager, Employee Engagement and Retention will work closely with the ODD team to ensure that all employee-focused program and initiatives align to enhanced new hire experiences, additional engagement and belonging recognition efforts. Leads instructor-led trainings by facilitating and/or co-facilitating workshops and sessions, both in-person and virtual, at lengthy sessions, such as all-day trainings and professional development workshops. The incumbent will be focused on making a positive impact on new hires at the moment of on-boarding (i.e., at orientation) and act as a lead steward in facilitating, implementing and tracking consistent engagement activities for employees.
  • Strategically plan for and manage program logistics from start to finish partnering cross-functionally across the People Team, and ultimately the entire organization.
  • Facilitate and refine (where needed) ODD employee program efforts. Such efforts in include, but are not limited to, Internship programs, the New Hire Orientation Program and Engagement Employee-focused initiatives.
  • Provide updates and status reports (to the Director of Employee Engagement & Retention and to the Deputy Chief, Organizational Design and Development) on the progress and effectiveness of critical initiatives such as the New Hire Orientation.
  • Partner with subject matter experts across MTA in crafting new content and curriculum for all.
  • Write communications, plans, and draft other internal content related to the learning experience that will be visible at all levels of the organization.
  • For the Internship program, provide Student Leaders with the necessary documentation; the welcome packet, the program checklist, program goals and objectives one-pager, in addition to scheduling and conducting the First Day Onboard Meeting.
  • Define, measure, and communicate the program and initiative success metrics as it evolves.
  • Conduct training needs analyses, as well as creating design, development, delivery, evaluation, record-keeping, and reporting for the People Team.
  • Leverage thought leadership and partnership with the existing training team to continue the evolution of the MTAs repeatable, inclusive, and employee-centric onboarding experience.
  • Leverage existing technologies to communicate, coordinate, promote and follow-up with learning communities.
  • Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and presentation skills.
  • Demonstrated ability to work with all internal levels within a given organization.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  • Demonstrated analytical capabilities and quantitative skills.
  • Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.
  • Bachelor's degree from an accredited college or university with major course work in public administration, Human Resources, or a related field. An equivalent combination of education and experience may be considered in lieu of a degree.
  • Minimum 5 years related experience.
  • Masters degree in a related field.
  • At least 3 years in a managerial and/or leadership role.
  • Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
  • Attainment of or in the process of attaining the SHRM-CP (Certified Professional) or SCP (Senior Certified Professional) or HRCI SPHR (Senior Professional in Human Resources) or PHR (Professional in Human Resources) certifications
  • Familiarity with the MTAs policies and procedures.
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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