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Senior Accounting Analyst – Electronic Payment and Refunds

Job ID: 6724
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Revenue Management
Date Posted: Apr 3, 2024


JOB TITLE: Senior Accounting Analyst Electronic Payment and Refunds

SALARY RANGE: $84,460 - $94,133


DEPT/DIV: Finance

SUPERVISOR: Senior Manager Electronic Payment & Refunds

LOCATION: 420 Lexington Ave,New York, NY 10170

HOURS OF WORK: 9:00 am - 5:30 pm (7 1/2 hours/day)

DEADLINE: Open until filled

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


To reconcile and analyze all electronic payments from Ticket Selling Machines (TSMs) ensuring that all revenue is deposited timely and accurately to the bank. To identify, resolve and process all claims, refunds and chargebacks according to established procedures.


  • Supervise the processing and reporting of all chargebacks and customer refunds providing monthly statistical reports for both. Monitor and report all fraud to MTA police and any metro cards to NY transit. Balance all chargebacks to bank for reconciliation.
  • Prepare and analyze the daily reconciliation between Central Support System (CSS), Merchant Services and bank deposits for all TSM debit and credit card payments, resolving variances that occur. Support manager with the daily reconciliation between CSS, Payment System Gateway, Merchant Services, and bank deposits for TIMs 2.0 credit and debit card payments. Support manager with the daily reconciliation between CSS, Masabi Payment System, Merchant Services, and bank deposits for all eTix credit and debit card payments.
  • Oversee the support staff in preparing and analyzing the reconciliation of daily cash deposits for over 200 Ticket Vending Machines (TVMs) to the CSS and corresponding bank statements, identifying and resolving all variances. Prepare the monthly CSS reconciliation to the General Ledger for all electronic payments and corresponding journal entry.
  • Daily audit for TSM refund processing. Identifying and resolving all variances with Merchant Services and alert staff of all changes and adjustments. Daily track of audit to management. Perform field audits of TSM as warranted.
  • Work with Group Sales department to prepare and analyze documentation, reconcile CSS, Merchant Services, and balance to bank. Work with Section Manager of Accounts to research any variances.
  • Maintain written procedures and Internal Controls.
  • Other duties as assigned.


  • Knowledge of accounting systems and procedures. (I.e., PeopleSoft).
  • Proficiency in the use of Microsoft Office (Access, Excel - use of pivot tables & v-lookups, Word, and PowerPoint).
  • Excellent quantitative, analytic, and deductive reasoning capabilities.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills with the ability to communicate with all levels of management and external contacts.
  • Strong ability to take control of assigned tasks with limited supervision.
  • Detail oriented with strong organizational skills.
  • Strong ability to prepare accurate work papers, work under pressure and meet deadlines.



  • Bachelors degree in accounting or finance or related field.
  • Minimum of three (3) years accounting, finance or related experience including database management and reporting; along with financial analysis and reconciliations.


  • Master of Business Administration in Accounting or Finance strongly preferred.
  • Knowledge of accounting and revenue processes and systems.
  • Certified Public Accountant.


Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

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