Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Assistant Director - Crew Management Systems and Support

Job ID: 6733
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Crew Management Administration
Date Posted: May 15, 2024





Assistant Director Crew Management Systems and Support


Operations (Transportation)


Grand Central Terminal




$94,906.00 - $124,564.13


May 20, 2024


This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Metro-North Railroad reserves the right to remove this posting before the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

To ensure the quality and accuracy of Crew Management System (CMS) data as it relates to Train and Engine (T&E) service employee schedules, job assignments, attendance, and payroll information.


  • Support the daily deployment of train and engine employees, maintaining consistency with operational service requirements, budget constraints, collective bargaining agreements, and departmental goals (On-time Performance, Vacated Trains, etc.) with the daily operations and maintenance of CMS including performing quality checks on data and interfaces with other systems and databases.
  • Create and maintain Capital Flag work and Extra List positions in the Centralized Train Scheduling System (CTSS) and execute schedule loads (including schedules for crew book changes, Holiday and Special Schedules, Service changes, and other ad hoc schedule changes). Identify and correct all discrepancies and inconsistencies between feeds from several departments to ensure schedule loads are accurate.
  • Provide support in the transfer to a new Crew Dispatching Management System (CDMS) platform and assist in communicating the needs to the vendor to ensure successful implementation, and continuous system management and to resolve any issues that occur.  Assist in identifying future needs and enhancements to the CDMS system, document technical specifications for enhancements, and coordinate testing and implementation with vendors.
  • Coordinate with the Payroll Department to resolve both individual employee and systemic issues affecting payroll data.
  • Respond to service disruptions to support field operations by coordinating T&E crews for ad hoc schedules based on qualifications, and hours of service.
  • Provide supervision and guidance to the CMC workforce and support CMC management colleagues to meet daily operational needs.
  • Select, develop, and motivate personnel within the department. Provide effective career development, coaching, and counseling for subordinates. Responsible for reviews of staff performance and discipline/termination of employees when necessary. Create a professional working environment that respects individual differences, enables all employees to develop and contribute to their full potential, and fosters a positive employee relations climate that ensures Metro-North principles, policies, and programs are consistently practiced.
  • Other duties as assigned.

Required Qualifications:

Required Knowledge/Skills/Abilities:

  • Knowledge of Collective Bargaining Agreements Operating Rules (NORAC), Federal Rules regarding the operation of trains and equipment, line operations, and equipment programs.
  • Strong leadership skills with the ability to organize and direct the activities of both subordinates and others.
  • Strong planning, time management, and organizational skills.
  • Must possess quantitative and analytical skills to effectively determine and resolve service delivery problems.
  • Strong oral and written communication skills to effectively communicate with all levels within the organization and external agencies.
  • Knowledge of Microsoft Office or comparable program, Crew Management System (CMS) or comparable program, TMIS, Train Tracking, and CMS Pre-Load Scheduling System or comparable.
  • Must be flexible to work some late evenings, and weekends, and to be on-call seven days a week when required.

Required Education and Experience:


  • Bachelor’s Degree in Transportation, Business, Public Administration, or related field. Demonstrated equivalent education, experience, or technical credentials may be considered in place of a degree.
  • Minimum of five (5) years of progressively complex experience in service planning, crew scheduling, operations, finance, project management, or directly related experience in a Transportation environment.
  • Minimum of three (3) year’s experience managing a diverse workforce.


The selected candidate will be required to gain the following knowledge within 6 months:


  • Knowledge of applicable Collective Bargaining Agreement (ACRE1, ACRE 9, TCU), MNR Operating Rules.
  • Familiarity with Metro-North Physical Characteristics.
  • Knowledge of Metro-North Transportation Line operations and equipment programs.


Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.







Save Job Saved
Similar Jobs