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Training Officer - Conductors

Job ID: 6662
Business Unit: Metro-North Railroad
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Operations Training
Date Posted: Apr 24, 2024





Training Officer – Conductor


Training & Development


420 Lexington Avenue






Until Filled


This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.


Metro-North Railroad reserves the right to remove this posting before the Application Deadline.



MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal.  We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut.  A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.  MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:

This position is responsible for delivering training to new hires and incumbent employees. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue the program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities. Courses include, but are not limited to: New Hire Conductor training and recertification training primarily for Conductors and Locomotive Engineers.


  • Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
  • Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate in performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance, and coordinate with client department(s).
  • Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully qualified Training Officers, provide regular peer-to-peer feedback.
  • Participate in the establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
  • Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or performing program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs and provide documented feedback to the development process.
  • Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.
  • Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.

Required Qualifications:

Required Knowledge/Skills/Abilities:

  • General training and development techniques and practices
  • Microsoft Office Suite and/or comparable applications (working knowledge)
  • Deliver training in a classroom and field setting.
  • Achieve appropriate qualifications as a trainer.
  • Model and communicate safe practices in all aspects of work.
  • Proactively identify and correct unsafe conditions and work practices
  • Manage day-to-day activities of trainees.
  • Build a foundation of communication and partnership.
  • Change priorities while meeting deadlines.
  • Keep current with business trends, rules/regulations, and the training implications.
  • Focus on/practice of safety.
  • Strong leadership skills with the ability to motivate and foster teamwork.
  • Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills.
  • Ability to work with minimal supervision.
  • Appropriate focus on internal and external customers
  • Ability to work various shifts and locations to support operations 24 hours/7 days a week.
  • Valid Driver’s License

Preferred Knowledge/Skills/Abilities:

  • Design, develop, implement, facilitate, evaluate, and measure training and development activities.
  • Analyze performance problems and implement solutions.
  • Deliver effective and efficient training processes and services tailored to unique business needs.
  • Apply information technology to rapidly deliver high-quality training products and services.


Required Education and Experience:


  • Associate’s degree in a related field. Demonstrated equivalent experience, education, and/or technical credentials including two additional years of related experience may be considered in place of a degree.
  • Minimum of 3 years of related experience. Experience may include relevant training and qualification periods, as well as education in addition to or beyond the above requirement.


The Following is/are preferred:


  • Experience in developing and delivering training.
  • Supervisory experience


Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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