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PBX Maintainer

Job ID: 6332
Business Unit: Metro-North Railroad
Location: Various, United States
Regular/Temporary: Regular
Department: Telecommunications H&H
Date Posted: Apr 8, 2024



JOB TITLE: PBX Maintainer

DEPT/DIV: Telecommunications H&H


Full/Part Time: Full-Time

Application Deadline: Open until filled

Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.


MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroad in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.


PBX Maintainers install, test, maintain, and repair Metro-North communication equipment including PBX systems, fiber optic systems (nodes, DLC, etc.), and communications systems (Scada, CTC, PA, radio lines, etc.) throughout Metro-North property.


  • Install, repair, troubleshoot and maintain communication equipment such as data and telephone communication lines, wiring, switching equipment, PA equipment, and fiber optic cables.
  • Install, repair, program, troubleshoot, and maintain PBX phone systems.
  • Remove and remake connections to change circuit layouts, following circuit diagrams.
  • Analyze test readings, computer printouts, and trouble reports to determine repair needs.
  • Test and repair malfunctioning components of telecommunications systems using test meters and other hand tools.
  • Calculate requirements for equipment installation.
  • String lines and install terminal boxes, auxiliary equipment, etc.
  • Pull cable by hand from large reels.
  • Program computerized switches and switchboards.
  • Climb wood and steel poles, catenary bridges, and other structures to access work areas.
  • Create and edit electronic documents, spreadsheets, and databases using Microsoft Word, Excel and Access.
  • Read and interpret schematic wiring diagrams and new construction drawings.
  • Update design drawings using Microsoft Visio software.
  • Use hand and power tools (e.g., drills, screw drivers, saws, etc.) to perform installation, troubleshooting, repair and maintenance job tasks.
  • Perform periodic inspections according to Metro-North requirements.
  • Operate company motor vehicle while traveling to jobs.
  • Participate in job safety briefings.
  • Attend mandatory trainings (e.g., Roadway Worker Safety, etc.) to obtain/maintain all required qualifications to safely perform job duties.
  • Document all maintenance and repairs and complete required paperwork.
  • Perform other duties as assigned.



  • Minimum of a High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion (TASC)and
  • Three (3) years prior experience in the above job duties, including maintaining, programming and troubleshooting PBX telephone systemsand
  • Valid NYS Class D drivers license or equivalent.


  • Reading comprehension ability; interpersonal skills; customer service oriented; mechanical aptitude; skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure; written and verbal communication skills; ability to multi-task; must be able to function effectively under changing priorities; ability to lead others; knowledge of operating and safety rules; knowledge of physical characteristics; must be safety conscious; must be proficient in computer skills; ability to use hand and power tools; ability to read prints; ability to use test equipment; knowledge of electrical and electronic principles; knowledge of telephone cable color codes.

Rate of Pay

The starting rate for this position is$24.32/hour(65% of the full rate). The annual wage progression scale is as follows: Year 1=65% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=90% > Year 6=100%. The 100% full rate of pay is$37.42/hour.

This salary is non-negotiable, based on the IBEW Collective Bargaining Agreement.

New Hire candidates who meet one (1) or more of the criterion as enumerated below will qualify for the expedited wage progression for Journeymen:

  • Four (4) years of full-time experience as an Electrical Worker; which includes the following job titles and industries:
  • Electrical, Electronics, or Communications Worker in the Armed Forces
  • Electrician, Electrical Worker which includes industrial, railroad, commercial, residential and low voltage electrical work
  • Utility or Power Plant Electrical Worker
  • Electronics, Communications or Computer Technician/Engineer
  • Electrical Apprentice or Electrical Helper
  • Automotive Electronic Technician, with ASE certification
  • HVAC experience consistent with the type of HVAC work performed by Metro North Electrical Workers, with Refrigerant Recovery Certification
  • Possession or completion of the following educational degrees, apprenticeships or trade program certifications. Where applicable, with required practical work experience accompanied thereto for a total of four (4) years: A four (4) year Bachelor's Degree in Electrical Engineering, Electrical Technology or associated Electrical field from an accredited college or university
  • A two (2) year Associate Degree in Electrical Engineering, Electrical Technology or associated Electrical field from an accredited college, plus two (2) years of full-time experience performing electrical work
  • An accredited Trade (Vocational) School Certificate in Electrical Technology or associated electrical field, of which completion requires at least one (1) year of classroom training, plus three (3) years of full-time experience as an Electrical Worker. If additional time is spent in formal classroom training within the accredited Vocational School curriculum, then the combination of classroom and full-time experience as an Electrical Worker must equal at least four (4) years total
  • Completion of at least four (4) years of an Electrical Apprenticeship Program
  • Completion of at least two (2) years of a full-time Electrical Apprenticeship Program, plus two (2) years of full-time experience as an Electrical Worker
  • Possession of a valid and current FCC License

For those approved for a journeyman rate, the wage progression scale is as follows: 80>90>100% of the full rate of pay.

MNR Health Insurance & Vacation

As a full-time employee, you are eligible for the following health and welfare benefits.

Our benefits program provides flexibility, protection, and value through:

  • Health care benefits, including medical, dental, and vision plans
  • Employee Assistance Program
  • Welfare Benefits, including basic and optional life, dependent life, basic and optional Accidental Death and Dismemberment Insurance
  • Disability benefits
  • Flexible Spending Accounts, including a Health Care Account and Dependent Care Account
  • Retirement benefits, including a retirement plan, 401(k) and 457 savings plans


Applicants will establish seniority in the Brotherhood of Electrical Workers Union (IBEW), the union representing PBX Maintainers, in accordance with the current collective bargaining agreement.

Members of IBEW are subject to an initiation fee and monthly union dues.


Ability to work various hours, days, shifts and locations throughout Metro-North territory is required.

Selection Criteria

Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.

Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.

We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at


This is a federally regulated position subject to both pre-employment and continuous random toxicological screening.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.


  • Ability to walk long distances on uneven surfaces while navigating tracks and yard to access various field locations and other facilities located on or about the right of way.
  • Pushing and pulling ability required to handle coaxial cables, tool boxes, carts, etc.
  • Ability to climb ladders to inspect, install and repair equipment.
  • Ability to regularly lift/carry tools, material and equipment weighing up to 50 lbs. (e.g., tool bags, radios, signs, televisions, ladders, etc.) and occasionally weighing up to 75 lbs. (e.g., television display cases, etc.).
  • Crouching, reaching, bending when inspecting, maintaining and installing equipment.
  • Color vision required to read and interpret wires, resistors, cables, and other components.


  • Works primarily outdoors exposed to all weather conditions.
  • Must be able to work various days, shifts (including weekends and nights) and locations.
  • Must be available to be on call for assignments.
  • Works around moving machinery (e.g., elevators, equipment, etc.).
  • Must be able to work at heights up to 80 ft. from the ground when performing inspections and repairs, and occasionally over water up to 100 ft. when installing and repairing equipment.
  • Works primarily with others, but must also be able to work independently.



Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS HOME page or the JOB DESCRIPTION page.

For instructions on completing the online application, go to the MTA intranet site and click on the PeopleSoft Information hyperlink. From there select the User Guides hyperlink to gain access to the "Viewing/Applying for Jobs Online" guide under the Recruiting section of the page.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

MTA is an Equal Opportunity Employer.

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