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Director Technology Project Management Paratransit

Job ID: 5913
Business Unit: New York City Transit
Location: Long Island City, NY, United States
Regular/Temporary: Regular
Department: Regional Bus Company
Date Posted: Jul 18, 2024


Job Information Amended 2/17/2024. 
Title - Director, Technology Project Management (Paratransit)
First Date of Posting: 08/03/2023
Last Date of Posting: Open till filled. 
Authority: OA / TA
Department: Paratransit
Division/Unit: Project Management Unit
Reports To: Project Management Officer
Work Location: 3300 Northern Blvd.
Hours of Work: As required.

This position is eligible for teleworking which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. 

Salary Range: $100,700 - $142,929 (Grade C - 677 hay points) 


This position is responsible for assisting the Technology Project Management Officer in all Paratransit Intelligent Transportation Systems. The incumbent will handle any Automatic Vehicle Location Monitoring (AVLM) facility issues at all carrier locations and serve as the liaison between AVLM contractor and Access-A-Ride (AAR) carriers. Monitor ServiceMax system which tracks vehicle maintenance for the AVLM. Assist vendor with equipment configuration, testing and installation. Recommend and direct any enhancements to systems and advise on new vehicle prototype. Maintain constant changes of AAR vehicles in software. Update vehicle inventory with AVLM vehicle installations and retirements. Monitor Verizon wireless systems network. Be on call 24/7 to coordinate all system issues such as AVLM, Interactive Voice Response (IVR), Adept Scheduling, Customer Information Systems, etc. Handle software, hardware, local network and telecommunications issues between Paratransit, MTA IT and service providers. Assist desktop users having AVLM issues in the Command Center, carrier locations and other Paratransit groups. Maintain AVLM supervisory logon IDs and provide CAD/AVL accounts to Flashback and Broadcast features. Assist with version updates/fixes to MDT and CAD/AVLM software. Conduct testing with Bus-in-a-Box (BIAB). Be accountable for AVLM equipment stored at carrier providers. Conduct presentations and prepare reports to update Senior Management on the status of projects and meet with outside agencies to obtain data, coordinate studies and prepare reports. Represent Paratransit on technology for operating/capital meetings and ensure that Paratransit’s data and voice communication requirements are met. 

Education and Experience

  1. A Baccalaureate degree from an accredited college in Engineering, Computer Science or a satisfactory equivalent and eight (8) years of full-time, paid, related experience, with at least five (5) years in a managerial/supervisory/administrative capacity; or
  2. A satisfactory equivalent of the combined education/experience requirements.

Desired Skills: 

- In-depth knowledge of engineering principals 

- In-depth knowledge of project management, radio and data communication systems 

- In-depth knowledge of intelligent transportation systems 

- In-depth knowledge of procurement procedures and guidelines 

-Excellent verbal and written communication skills

Selection Method
Based on evaluation of education, skills, experience and interview.

Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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