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Associate Director, Facility Operations

Job ID: 6090
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Leasing Acquisitions & RE Ops
Date Posted: May 14, 2024


JOB TITLE:                    Associate Director, Facility Operations (North)  

SALARY RANGE:         $125,000 - $140,000   

HAY POINTS:      805  

DEPT/DIV:                    Real Estate  

SUPERVISOR:                Director, Operations Real Estate  

LOCATION:                    2 Broadway   

HOURS OF WORK:9:00 am - 5:30 pm (7 1/2 hours/day)  

DEADLINE:Open until filled  




MTA Real Estate's portfolio encompasses a diverse range of properties across the New York Metropolitan region, stretching from Central Islip to Stormville, NY, and covering 3.5 million square feet. Recognizing the need for a strategic approach to managing this vast portfolio, we've divided the region into two distinct sectors, North and East, to enhance our facilities maintenance services, responsiveness, and management practices.  

The Associate Director Facilities Operations position provides strategic vision and leadership to Real Estate's Facilities Operations team. This role is pivotal in ensuring efficient maintenance and optimal functionality of all real estate facilities within the metropolitan area.  

The Associate Director Facilities Operations will collaborate closely with the Director of Real Estate Finance on all financial matters on property management agreements. This includes financial reporting, funding requests, budget development, and contractual analysis. Operating under the general guidance of the Director of Operations, this role also supervises the 3rd party contract workforce engaged in maintenance and repair activities, procurement of maintenance contracts, and coordination of building operations with capital improvement projects.  



  • Implement effective maintenance programs across MTA Real Estate's portfolio, involving regular inspections, preventive maintenance, and timely repairs to ensure reduced downtime, extended longevity of facility equipment and systems, and optimal functionality of the facilities.
  • Oversee daily facility operations, address maintenance requests, coordinate with vendors, and ensure safety and regulatory standards compliance. This creates a secure and conducive environment for facility users and upholds regulatory requirements.
  • Formulate and manage the annual facilities maintenance budget, ensuring cost-effective strategies and resource allocation. This leads to optimal financial utilization, alignment with organizational objectives, and efficient budget management.
  • Cultivate relationships with external vendors, contractors, and service providers, negotiating contracts and monitoring their performance. This ensures high-quality, timely service delivery, fostering strong partnerships and reliable external support.
  • Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
  • Serve as a liaison between facility users, property owners, and senior management, addressing concerns, providing updates, and ensuring effective communication channels. This strengthens relationships, addresses user needs, and promotes a positive user experience.
  • Collaborate with various stakeholders to ensure emergency response protocols and procedures are followed which will protect lives, property, and minimize disruptions during emergencies.
  • Promote sustainable practices within the facilities by overseeing property audits, supporting green initiatives, modifying properties, and staying up to date on changing regulations and standards.
  • Oversee the tracking and analysis of key performance indicators (KPIs) related to facilities maintenance and operations. This includes monitoring metrics such as response time to work orders, completion rates, and customer satisfaction, enabling data-driven decision-making and continuous improvement.
  • Collaborates with colleagues, various stakeholders and business lines, to support space planning and related initiatives.
  • All other duties as assigned.



  • A team player with excellent interpersonal skills capable of interacting effectively with colleagues and clients in a collaborative, matrix organization.
  • Attention to detail.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and presentation skills.
  • Demonstrated ability to work with all internal levels within a given organization, including senior management.
  • Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor's Office for New York State, New York City government, elected and other public officials, and any staff at other federal or state agencies or authorities.
  • Demonstrated ability to work in a high-profile, high-pressure environment effectively.
  • Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
  • Must have strong managerial skills to effectively direct a staff of professional, technical, and craft employees in implementing the short- and long-term goals and direction for the area of responsibility.
  • Demonstrated the ability to complete short- and long-term projects effectively and as efficiently as possible.
  • Demonstrated analytical capabilities and quantitative skills. Demonstrated proficiency in Microsoft Office Suite or similar applications, i.e., Word, Excel, PowerPoint, and Outlook.




  • A Bachelor's degree in Real Estate, Engineering, Business, or a related field or an equivalent combination of education from an accredited college and experience may be considered in lieu of a degree; and
  • Minimum eight years related experience in commercial or public real estate building operations, including at least five years in a managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred.
  • Must have knowledge of building systems, including but not limited to HVAC, electrical, generators, plumbing, and elevators.


  • Demonstrated experience in managing a diverse, represented workforce.
  • Demonstrated experience in managing building budgets and expenditures.
  • Master's degree in a related field.
  • Attainment of or in the process of attaining a P.E. license from New York State.
  • Familiarity with the MTA's policies and procedures.
  • Familiarity with the MTA's collective bargaining procedures



Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  


Equal Employment Opportunity   

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  


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