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Operations Analyst Benefits

Job ID: 4557
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Human Resources Data Science
Date Posted: Feb 10, 2024

Description

JOB TITLE:               Operations Analyst Benefits  
SALARY RANGE:    $45,125 - $75,208  
DEPT/DIV:        HR Center of Excellence 
SUPERVISOR: Senior Manager - Human Resources / Benefits 
LOCATION:        2 Broadway, New York, NY  
HOURS OF WORK: 8:00am - 4:30 pm  
 
Responsibilities: 
  • Gather, validate and maintain data and other transaction inputs 
  • Gather forms and track status 
  • Enter transactions in PeopleSoft and the service request management tool 
  • Retrieve, index and review scanned documents and forms 
  • Provide satisfactory customer service by receiving, analyzing, researching and seeking 
    resolution to assigned inquiries 
  • Integrate across BSC teams to document, research and resolve basic issues and 
    errors as assigned. 
  • Understand when to resolve or escalate to supervisor 
  • Perform / support cyclical processing and period end activities 
  • Complete assignments as delegated by supervisor 
  • Comply with MTA and BSC policies, practices, and procedures 
  • Develop and update operating procedures and training materials as needed 
  • Understand the MTA and BSC vision including how individual responsibilities fit into 
    the long-term strategies 
  • Track and report status of work 
  • Maintain appropriate level of process, functional and technical knowledge and 
    participate in training to continue to develop such knowledge 
  • Support other team members as appropriate 
  • Ensure that all assignments are completed with the highest quality and within agreed[1]to Service Level Agreement guidelines and Key Performance Indicator targets 
  • Adhere to team budget 
  • Identify and implement continuous improvement initiatives as assigned 
  • Participate in user groups as necessary 
  • Identify and document input to knowledge management tool

Skills and Abilities: 
  • Minimum one (1) year work experience in human resources benefits processing
    experience
  • Possess specific work experience for HR Benefits 
  • Working knowledge and use of PeopleSoft or related database software 
  • Ability to work in a team environment 
  • Ability to process requests consistently with general supervision 
  • Ability to assess problems and promptly resolve or identify appropriate team to resolve 
  • Strong oral and written communication skills
  • Strong interpersonal skills with the ability to work with and collaborate across the BSC
    at all levels within and outside the organization
  • Strong time management skills and ability to manage individual assignments
  • Strong attention to detail
  • Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred: 
  • Understanding of MTA HR policies and procedures
  • Familiarity with performance metrics and ability to meet identified targets
  • Working knowledge of service request management tools
  • Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office
    applications) and web-based applications
  • Shared Services experience 

Education: 
  • High School Diploma or GED

Preferred Education and Experience: 
  • Bachelor's or Associate’s Degree with relevant experience in Business or related field.

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