Deputy Executive Director for TAB Operations

Description

• Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Responsible for the day-to-day operations of the Transit Adjudication Bureau (TAB) and be a constant resource for the division directors, providing program guidance and strategic suggestions while encouraging the maximum level of effectiveness, cooperation, transparency, fairness, engagement and partnership within MTA and with external partners and customers.
• The Deputy Executive Director for TAB Operations will work with MTA leaders and others to implement new initiatives to support MTAs safety and enforcement initiatives.
• This position will promote analysis and review of the Transit Adjudication Bureaus (TAB) operations; constantly seeking to improve the operation and accomplish the stated goals.
• The position will assure that TAB maintains a useful management information system with data that allows management and staff to make more informed decisions about programs and strategies.
• The Deputy Executive Director of Operations may be called upon to act as the Executive Director and must be prepared to work alongside the Executive Director or independently during emergency situations.
• Other duties as assigned.

• Must have knowledge of operations management.
• Must have knowledge of data analysis as a management tool.
• Excellent communication and interpersonal skills.
• Excellent organizational and presentation skills.
• Demonstrated ability to work with all internal levels within a given organization, including the MTA Board.
• Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governors Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
• Must have strong managerial skills to effectively direct a staff of professional and technical employees in implementing the short- and long-term goals and direction for the area of responsibility.
• Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
• Demonstrated analytical capabilities and quantitative skills.
• Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook.

• An advanced degree in public administration, business administration, law or public policy.
• Minimum 10 years related experience, including at least 4 years in a department head and/or managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred.
• 8-10 years of broad-based senior-level general management experience directing and overseeing the administration of programs in a government organization of comparable complexity
• Must have demonstrated achievement of high standards of organizational performance and productivity, in the face of limited resources and persistent customer needs.
• Experience with the administration of a high-profile government organization.
• Experience and judgment to strategically identify and implement initiatives.
• Excellent verbal and written communications skills, as well as negotiation, problem-solving, outcome measurement and analysis skills
• Knowledge and experience with administrative law and/or court operations will be considered a major asset.
• Must demonstrate very high levels of integrity, ethics and respect for others.