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Supervisor-Lost & Found

Job ID: 5747
Business Unit: Long Island Rail Road
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Lost & Found
Date Posted: Feb 21, 2024


Title:                               Supervisor-Lost & Found Office       
Department:                  Stations        
Post Date:                      02/06/2024     
Close Date:                     02/20/2024           
100% Rate of Pay:        $48.753 per hour *(See Wage Progression)            
Position Classification:  Non-Safety Sensitive             
Location:                       Penn-Station             
Reports To:                   Terminal Leader Penn Station              
Union Affiliation:            Transportation Communications Union - Exception 5            

Responsible for supervising the Stations Department Lost & Found operation located in Penn Station. Responsible for the overall operation of the Lost and Found Office and oversight of the LIRR - Lost & Found Corporate Policy and Procedure. Responsible for supervising Lost and Found clerical staff and setting up and scheduling work plans to meet deadlines and goals. Enforcement of LIRR’s Corporate Policy and Procedure with regard to Lost & Found. Responsible for collection, creating, oversight, and populating of all Lost & Found Reports. Actively seeking out new ways to improve the Return Recovery Rate. Maintaining a relationship with Third Party Disposition Vendor and MNR Lost & Found Department. Maintain excellent customer relations and work with other departments to oversee the collection, distribution and return of an estimated 18,000 items per year.    
Responsibilities include but are not limit to:        
  • Supervise all activities in the Lost and Found Office ensuring all policies and rules are adhered to.
  • Maintain and update Lost and Found database to ensure accurate article descriptions, employee logins, record input, and system security.
  • Provide system maintenance in conjunction with the MTA/LIRR Information Technology department and coordinate with IT on system upgrades to enhance the system.
  • Supervise the activities of clerks assigned to the Lost and Found office, ensuring they are performing excellent customer service when handling inquiries at the window or on the phone.
  • Train Long Island Rail Road employees on Lost and Found corporate policy and procedures, with regard to internal controls, maintaining and inventory of items found on trains or at stations, and use of the data base.
  • Prepare monthly/annual reports to both Stations Department and LIRR management.
  • Interact with Stations Department personnel system-wide to ensure a timely collection of items found on trains and at stations; making sure items in Lost and Found drop boxes are collected on a regular scheduled basis and those items are entered into the system quickly via computer before they are shipped to Penn Station’s Lost and Found Office.
  • Interact with other LIRR departments to ensure all processes are in support of the LIRR Lost and Found Corporate Policy and Procedures.
  • Support the Penn Station Emergency Action Plan in the case of a service disruption at Penn Station. 
  • Work as directed by the LIRR Stations Department Management Team.
  • Setting daily/weekly/monthly quotas for staff.
  • Scheduling daily staff activity, not limited to but including breaks and assignments.
  • Understanding of the manipulation of trains and schedules to assist in locating items left on trains.
  • Making field visits to monitor processes and box conditions on a regular basis.


  • A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State’s Department of Education or recognized accredited organization.
  • Five years of recently related customer services experience.
  • Understanding of the LIRR Corporate Policy and Procedure and internal controls as they relate to Lost and Found.
  • Understanding the structure, function, and policies of various LIRR Departments which work with Lost & Found in finding and returning items.
  • Must be able to demonstrate problem solving, a proficiency in written and oral communication, and a high degree of interpersonal skills.
  • Knowledge and proficiency with personal computers, IPads, IPhones, and advanced familiarity with databases, spreadsheets, graphics, and word processing (Microsoft Suite).
  • Must possess a high degree of professionalism and integrity with the ability to deal with all levels of management and the media (scheduled interviews only).
  • Even-tempered personality with an ability to maintain a helpful, calm customer service demeanor during face-to-face interactions, as well as on the phone and in emails.
  • Ability to lift 50 pounds and step up on train ladders to board train cars in the field.
  • Must be a qualified Ticket Seller
 Preferred/Desirable Skill/Qualification:
  • Prior Supervisory experience.
Wage Progression

For Employees hired on or before September 24, 2014:           
80%           1st 365 Calendar Days           
85%           2nd 365 Calendar Days           
90%           3rd 365 Calendar Days           
95%           4th 365 Calendar Days           
100%        after 1,460 Calendar Days           
For Employees hired on or after September 25, 2014:           
80%           1st 365 Calendar Days           
80%           2nd 365 Calendar Days           
85%           3rd 365 Calendar Days           
90%           4th 365 Calendar Days           
90%           5th 365 Calendar Days           
95%           6th 365 Calendar Days           
100%        after 2,190 Calendar Days           
Other Information:

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.        
Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.        
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.        
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