• Supervise all activities in the Lost and Found Office ensuring all policies and rules are adhered to.
• Maintain and update Lost and Found database to ensure accurate article descriptions, employee logins, record input, and system security.
• Provide system maintenance in conjunction with the MTA/LIRR Information Technology department and coordinate with IT on system upgrades to enhance the system.
• Supervise the activities of clerks assigned to the Lost and Found office, ensuring they are performing excellent customer service when handling inquiries at the window or on the phone.
• Train Long Island Rail Road employees on Lost and Found corporate policy and procedures, with regard to internal controls, maintaining and inventory of items found on trains or at stations, and use of the data base.
• Prepare monthly/annual reports to both Stations Department and LIRR management.
• Interact with Stations Department personnel system-wide to ensure a timely collection of items found on trains and at stations; making sure items in Lost and Found drop boxes are collected on a regular scheduled basis and those items are entered into the system quickly via computer before they are shipped to Penn Station’s Lost and Found Office.
• Interact with other LIRR departments to ensure all processes are in support of the LIRR Lost and Found Corporate Policy and Procedures.
• Support the Penn Station Emergency Action Plan in the case of a service disruption at Penn Station. 
• Work as directed by the LIRR Stations Department Management Team.
• Setting daily/weekly/monthly quotas for staff.
• Scheduling daily staff activity, not limited to but including breaks and assignments.
• Understanding of the manipulation of trains and schedules to assist in locating items left on trains.
• Making field visits to monitor processes and box conditions on a regular basis.

Qualifications:

• A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State’s Department of Education or recognized accredited organization.
• Five years of recently related customer services experience.
• Understanding of the LIRR Corporate Policy and Procedure and internal controls as they relate to Lost and Found.
• Understanding the structure, function, and policies of various LIRR Departments which work with Lost & Found in finding and returning items.
• Must be able to demonstrate problem solving, a proficiency in written and oral communication, and a high degree of interpersonal skills.
• Knowledge and proficiency with personal computers, IPads, IPhones, and advanced familiarity with databases, spreadsheets, graphics, and word processing (Microsoft Suite).
• Must possess a high degree of professionalism and integrity with the ability to deal with all levels of management and the media (scheduled interviews only).
• Even-tempered personality with an ability to maintain a helpful, calm customer service demeanor during face-to-face interactions, as well as on the phone and in emails.
• Ability to lift 50 pounds and step up on train ladders to board train cars in the field.
• Must be a qualified Ticket Seller