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Director Program Support

Job ID: 5763
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Infrastructure
Date Posted: Feb 12, 2024


This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.   



Director, Program Support  


Construction & Development  




Vice President Program Executive  


2 Broadway  


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)  




$121,429 to $159,376  


Open Until Filled  




The Director Program Support has a significant level of authority for the decision-making, staffing, and budget for their functional area of responsibility, subject to approval regarding the most critical issues by senior management within MTA Construction & Development. Decision-making authority is somewhat defined as the freedom to determine how to accomplish work goals. The Director is guided by various procedures and specialized standards. Makes recommendations for policy and procedural changes with final approval from senior management and supports the implementation of such changes.  


Typical duties may include:  


Provide direction within their area of responsibility to ensure effective implementation of administrative processes and provide recommendations for efficient and effective departmental or business unit operations.  

Manage provision and coordination of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas:  capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, audit response, internal controls, and/or equipment/supplies management.   

Coordinate with related parties throughout C&D and the MTA agencies.  

Manage the development, analysis, reporting, and maintenance of data and related systems required for effective operations in project management, business units, or departmental operations.  

Provide input into overall strategy and approach in consultation with senior management.  

May manage budget activities and requests for a program of capital projects within a business unit or for departmental operations.    

Directly prepare data analysis, reporting, and presentations related to capital project management, business unit, and/or departmental operations.  

May direct data and document management activities for project management systems within a business unit or integrated project.  

May manage activities to prepare and support personnel requests and documentation for a department or a business unit, including temporary staffing services.    

Coordinate within the business unit(s).    

Maintain related reports and data.  

May manage and provide input to resolve complex issues for contracts and procurement requests supporting operations or capital program/project-related issues.  

Education and Experience  


Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.    


Must have a minimum of ten (10) years of related experience.  


Must have a minimum of at least five (5) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.   




Demonstrated experience in managing diverse administrative functions supporting operations of a large organization.   

Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.   

Ability to manage complex, sensitive issues with high confidentiality and judgment.   

Excellent communication and interpersonal skills.  

Ability to build relationships and work collaboratively with stakeholders at all levels.   

Demonstrated ability to work in a high-profile, high-pressure environment effectively.  

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.   

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align organizational goals with solutions to drive process improvements.  

Must possess excellent team-building, listening, problem-solving, and prioritization skills.   

Demonstrated proficiency in PeopleSoft, Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.  

Other Information  

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  

Selection Criteria  

Based on evaluation of education, skills, experience, and interview.  


How to Apply  

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.   


Equal Employment Opportunity  

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  

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