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Dedicated Announcer (HOURLY) - Tower Operators or Conductors

Job ID: 5721
Business Unit: New York City Transit
Location: Brooklyn, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Jan 30, 2024

Description

Title: Dedicated Announcer (HOURLY) - Tower Operators or Conductors 

First Date of Posting:  1/30/2024
Last Date of Filing:     3/30/2024
Authority:          TA
Department:      Subways
Division/Unit:    Service Delivery/ Customer Communication
Reports to:        Dedicated Announcers Supervisors
Location:           Various Subdivision “B” Towers
Hours of Work:  Various Tours
  

Dedicated Announcers provide status updates regarding service disruptions to Subway riders. They provide rerouted service information by utilizing their knowledge of the system.  They gather real-time incident-related information from their peers in the Rail Control Center and process it into an organized, understandable format. They then translate that information to the riding public as needed. The key objective of the Dedicated Announcers Program is to provide customers with timely information essential to their travel.  

Compensation
Salaries will remain the same.

Responsibilities
  

In addition to making such knowledgeable and service-oriented announcements in response to a substantial number of incidents daily, Dedicated Announcers are also expected to perform the following tasks between announcements:  

   

  1. Continuously monitor train movement along the board to detect announcement-worth conditions, such as inconsistent headways, and in turn provide a checks-and-balances accountability measure for Console Train Dispatchers.
  2. Prepare “Announcement Scripts” for upcoming planned service disruptions (e.g., General Orders) in coordination with the General Orders (GO) team.


Education and Experience
  

ELIGIBILITY: NYCT Conductors and NYCT Tower Operators with six months of service, are eligible to apply.  

Desired Skills  

  • Enthusiastic, professional speaking voice
  • Knowledge of NYCT transit rules and regulations
  • Knowledge of NYC subway service
  • Excellent verbal, written and interpersonal skills.
  • Experience with MS Office

Selection Method  

Based on evaluation of education, skills, experience, and interview.  

All appointments, with the exception of Department of Subways’ employees on MaBSTOA payroll, will be made on the NYCT payroll.  

Other Information  

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  

Equal Employment Opportunity  

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  

   

   

  

  

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