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Superintendent Transportation - Command Center Paratransit

Job ID: 5562
Business Unit: New York City Transit
Location: Long Island City, NY, United States
Regular/Temporary: Regular
Department: Regional Bus Company
Date Posted: Jan 26, 2024


Job Information

Title:   Superintendent Transportation (Paratransit) 
First date of posting: 1/26/2024  
Last date of posting: Until filled.  
Authority: TA / OA  
Department: Paratransit  
Division/Unit: Command Center   
Reports To: General Superintendent Transportation  
Location:3300 Northern Blvd, Long Island City, NY 11101 Hours of Work: As Required  


The Paratransit Command Center Superintendent oversees the day-to-day functions of the Command Center Operation. Paratransit Command Center Superintendents are expected to be available 24x7 and/or as required. This position is responsible for the service delivery of safe, reliable, and courteous Paratransit transportation throughout the five boroughs.  The Command Center Superintendent’s duties and responsibilities include, but are not limited to the following:  
  • Oversight of approximately 34,000+ weekday and 20,000+ weekend trips that provide door-to-door and curb-to-curb service performed by contracted vendors.
  • Additional responsibilities include the implementation of same-day schedule variations, to maintain on-time performance standards.
  • The review of preliminary accident reports on the day of service, critiquing and maintaining the accident database, while making notifications on accidents and incidents. Follow-up with contracted vendors to ensure the completion of accident reports within the contractual requirement of 48 hours of the incident.
  • Work closely and coordinate with the Standards & Compliance Unit on Fitness for Duty (FFDT) decisions, in addition to assisting and monitoring large events, special assignments, storms, evacuations, and other emergency situations.
  • Manage the review and approval of same-day service requests within carriers, brokers, and contingency recovery providers. Review and investigate customer complaints related to all day of service transportation issues, providing a response to the Customer Relations Unit within 7-business days. Review past taxi authorizations for approval or denial of payment.  
  • Serve as the liaison in the Command Center between OEM, NYPD, FDNY, hospitals and other city agencies, to assist during emergencies or critical issues affecting our home-bound wheelchair and ambulatory AAR clients and non-AAR clients.


Represented by UTLO (Grade E- 556)  
Compression: $122,500  

Education and Experience

  • Six (5) years of related experience, including a minimum of three (2) years of supervisory/managerial experience; or
  A satisfactory equivalent of education/experience  

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  

Equal Employment Opportunities

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  
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