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Transit Support Coordinator 1 & II- Operations Planning

Job ID: 5570
Business Unit: MABSTOA
Location: New York, NY, United States
Regular/Temporary: Regular
Department: NYC Transit Authority
Date Posted: Jan 24, 2024


JOB INFORMATION- Amended 1/24 (responsibilities) 
Title:                             Transit Support Coordinator I&II 
First Date of Posting:     1/22/2024
Last Date of Filing:         Open till filled. 
Authority:                      OA       
Department:                  Customer Service & Operations Support          
Division/Unit:                 Operation Planning
Reports to:                    Superintendent  
Work Location:              Various         
Hours of Work:              Various      
“This posting is for MTA employees only.”  
Salary Ranges:  
Transit Support Coordinator I: $52,648 - $53,286 (New Hire Rate: $45,779)  
Transit Support Coordinator II: $60,542 - $61,282 (New Hire Rate $52,648)  
Transit Support Coordinator Level I:
Supervise traffic checkers in Field, Office and Control Desk operations; distribute. 
material and assign traffic checkers to system signage maintenance work; distribute.  
and collect traffic checker survey work; perform quality control checks in Field, Shop and Control Desk locations to ensure the data collection is valid; communicate employee discrepancies and  
monitor daily absences; ensure that overtime and extra work assignments are.  
completed; collect employee sick lines and other miscellaneous leave forms; assign.  
daily service notice signage and customer support assignments. Interact with other.  
departments, subway, buses during general orders. Operate non-revenue vehicles.  
Transit Support Coordinator Level II:
Supervise and train Transit Support Coordinators Level I and hourly personnel in
various operations: monitor material usage and ensure labor needs are met for.  
maintenance of system signage; ensure adequate supervision to maintain the survey.  
work program: recommend employee discipline and monitor employee availability.  
monitor overtime and extra work assignments; perform quality control checks in Field,  
Shop and Control Desk locations to ensure that data collection is valid, signage is posted.  
correctly, and customer information is being communicated correctly; prepares and  
submits operational reports to management, performs Transit Support Coordinator  
Level I duties as required. Operate non-revenue vehicles  
A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or 
An associate degree or completion of two years of study (60 credits) from an accredited college.  
Special Note  
One year of experience as a Transit Support Coordinator, Level I is required to be considered.  
for placement in Assignment Level II.  
  • Excellent verbal and written communication skills including excellent technical writing skills.
  • Working knowledge of NYCT operations and procedures; a driver's license valid in NYS
  • Experience in Microsoft Excel, Word, Access, PowerPoint, etc.
  • Ability to multi-task
  • Ability to work independently with minimal supervision.
Based on evaluation of education, skills, experience, and interview.  
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  
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