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Program Support Analyst Level 3

Job ID: 5523
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Delivery Services Office
Date Posted: Jan 22, 2024


This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.    



Program Support Analyst Level 3   


Construction & Development   


Delivery/Delivery Services Office    


Manager Program Support & Resourcing or Senior Program Support Administrator   


2 Broadway   


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)   




$69,650 to $91,416   


Open Until Filled   



The Program Support Analyst Level 3 partners with management and staff and provides information, analyses, and recommendations that support sound managerial decision-making.  This position requires excellent analytical skills to evaluate and integrate data and support conclusions and recommendations using potentially complex and dynamic information from multiple sources. Evaluates challenging issues with the potential for the project or organizational impact, analyzing various alternatives to provide data-driven conclusions and recommendations.   


Responsibilities will vary by assignment. Typical duties may include, but not be limited to, the following:   


Develop, maintain, analyze, and present data critical to support sound managerial decision-making, key performance indicators (KPIs), and related dashboards for capital project and departmental management purposes.   

Perform information-gathering, evaluation, research, and data integration from multiple sources ensuring data quality, consistency, completeness, and timeliness. Engage in data quality management, ensuring data integrity.   

Develop, update, and maintain detailed management reports, spreadsheets, presentations, databases, and related systems to support managerial oversight of the capital program, project management, departmental personnel, or operations.   

Perform detailed quantitative and qualitative analysis to support project delivery and managerial objectives.   

Perform budget administration activities for capital projects or departmental operations.     

Prepare project budget transaction requests, monitor the detailed project and task-level budget status, and identify potential funding needs available throughout the project lifecycle.   

Handle confidential and sensitive information about capital projects, departmental personnel, or operations.   

Assist with the development and implementation of processes and procedures.   

Support analysis, communication, and implementation of management strategies and initiatives.   

Coordinate with management and staff throughout the department and other C&D units as needed.   

May serve as lead analyst for a program/project(s), initiative, or aspect of departmental operations.   

May assist in developing strategic planning documents, analyses, or internal and external presentations.   


Education and Experience   


Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.   


Must have a minimum of five (5) years of related experience.   


A Master's degree may substitute for two years of the required experience.   




Excellent analytical, problem-solving, and presentation skills.   

Aptitude for quantitative analysis with the ability to effectively synthesize and communicate complex management issues.   

Experience in analytical roles, including developing and maintaining complex reports, analyses, databases, and/or systems preferred.   

Demonstrated knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.   

Self-motivated, detail-oriented, and a team player.   

Highly organized with meticulous attention to detail and a focus on data integrity.   

Excellent written and oral communication skills with the ability to communicate complex quantitative and analytical concepts.   

Ability to work effectively with all levels of management and team members.   

Ability to anticipate and support timely resolution of potential issues.   

Flexibility to adapt to changing priorities in a fast-paced environment.   

Ability to handle sensitive and confidential information with sound judgment and discretion.   

Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint).   

Experience with software applications related to capital project management (such as Asite, PSR, and Visio) preferred.   

Other Information   

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).   

Selection Criteria   

Based on evaluation of education, skills, experience, and interview.   


How to Apply   

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.    


Equal Employment Opportunity   

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.   


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.   

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