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Senior Director Quality - DSO

Job ID: 5525
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Delivery Services Office
Date Posted: Jun 1, 2024



This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.    



Senior Director, Quality    


Construction & Development    


Delivery/Delivery Service Office    


Assistant Vice President or VP    


2 Broadway    


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)    




$133,897 to $175,740    


Open Until Filled    




The Senior Director of Quality will lead the MTA C&D quality function to ensure the ongoing development and improvement of the established ISO 9001 registered Quality Management System.     




Serves as the senior Quality Management representative to work with Business Units/Delivery Services for  the effective and timely implementation of quality requirements, processes, and systems to ensure successful execution of the MTA C&D Capital Program, including:    

Develop and approve Consultant and Contractor Quality Programs to meet contractual requirements.    

Ongoing oversight,  reviews, and assessments of Consultant and Contractor implementation of approved Quality Programs.    

Timely submittal, review, and update of required Consultant and Contractor quality documentation.    

Ongoing monitoring and oversight of Contractor execution of required Quality Plan and Inspection & Test activities.    

Effective initiation and implementation of Corrective Action programs to ensure timely resolution of project issues.    

Education, training, and guidance on quality management concepts and techniques to provide awareness and effective implementation of established processes and requirements.    

Works with C&D Corporate Quality personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.      

Education and Experience    


Bachelor’s degree in engineering, Architecture, Construction or Project Management, Transportation, or a related field.     


Must have a minimum of twelve (12) years of related experience.    


Must have a minimum of six (6) years in a management or supervisory role and/or project/quality manager role in a large, multi-faceted organization.     




Licensed Professional Engineer or Registered Architect desirable.     


CQA/CQE or Exemplar Global Certifications preferred.     


Significant experience in developing and implementing Quality Management Systems to meet established organizational goals and processes,  including ISO 9001 Standard requirements    


Significant experience in project management for major construction projects or project controls with highly complex systems preferred.    


Substantial experience leading and managing contractors, subcontractors, or vendors.     


Excellent communication and interpersonal skills.    


Demonstrated building relationships and working collaboratively with stakeholders at all internal levels within the organization.     


Demonstrated ability to work in a high-profile, high-pressure environment effectively.    


Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.     


Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.    


Must possess excellent team-building, listening, problem-solving, and prioritization skills.   



Other Information    


Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).    

Selection Criteria    

Based on evaluation of education, skills, experience, and interview.    


How to Apply    

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.    


Equal Employment Opportunity    

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.    


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.   

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