Associate Transit Customer Service Specialist Series

Job Information:            

Title: Associate Transit Customer Service Specialist I - II (Series) #5555
First Date of Posting: 4/8/2024
Last Date of Filing: 4/10/24
Authority: TA
Department: Subways
Division/Unit: Operations Support
Reports To: Director, Timekeeping & Availability
Location: 130 Livingston Street
Hours of work: As required        

Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
           

         

Compensation:            

Associate Transit Customer Service Specialist I (TA): $62,999 - $81,397
Associate Transit Customer Service Specialist II (TA): $82,741 - $103,091
Transit Customer Service Specialist I: $46,271 - $60,382
Transit Customer Service Specialist II: $56,852 - $69,791            

Responsibilities:            

The selected candidate will be the lead contact for the Timekeeping unit. The candidate will be responsible for conducting periodic audits, analyzing paycheck discrepancies, processing adjustments, and partnering with Labor Relations, Human Resources, union representatives and other intra-agency contacts on resolving complex timekeeping matters for NYCT Department of Subways personnel.             

The selected candidate will also be responsible for facilitating unit meetings, providing updates to management, creating presentations, and assisting with special projects as needed.            

            

Education and Experience:            

Associate Transit Customer Service Specialist 1 & Associate Transit Customer Service Specialist II:            

1. A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in a customer service or public information capacity; or
2. An associate degree from an accredited college or university and three years of satisfactory, full-time experience in a customer service or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in a customer service or public information capacity; or
4. Education and/or experience equivalent to “1” “2” or “3” above.            

         

Transit Customer Service Specialist:         

1.  A Bachelors degree from an accredited college or university        

2.  An associate degree from an accredited college or university and one year of satisfactory full-time experience in a customer service or public information capacity dispensing information and listening to and resolving customers general concerns, complaints and/or problems regarding an employer's products or services, or;        

3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above. 

Desired Skills:
•    Excellent communication and customer service skills 
•    Familiarity with AS400 and/or UTS Timekeeping Systems 
•    Organized and data oriented, with proven ability to manage tasks efficiently. 
•    Ability to work independently and to effectively prioritize tasks. 
•    Excellent written communication skills. 
•    Excellent problem solving and troubleshooting skills.
•    Proficiency in Microsoft Office Suite, including Excel, Word and PowerPoint
•    Ability to establish and maintain effective working relationships with coworkers, managers, and clients/field representatives.             

Selection Method:            

Based on evaluation of education, skills, experience, and interview.            

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.            

Other Information:            

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).            

Equal Employment Opportunity:            

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.            

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.