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Advance Software Engineer

Job ID: 5430
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Customer Exp IT Products
Date Posted: Feb 6, 2024

Description

JOB TITLE:                          Advance Software Engineer 
SALARY RANGE:                $136,727 - $161,382   
HAY POINTS:                       P6/ 634  
DEPT/DIV:                           Information Technology / Products  
SUPERVISOR                     Director Railroad Products  
LOCATION:                         Various/ 2 Broadway New York, NY 10004  
HOURS OF WORK:            9:00 am - 5:30 pm   
DEADLINE:                           
                               
This position is eligible for telework which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.  
  
SUMMARY:  
  
The Advance Software Engineer is responsible for writing software for the front end and backend of the Train Time ecosystem. Working in coordination with IT’s railroad customer experience department, the incumbent will be responsible for executing the vision of the Director of Railroad Products with regards to the reconfiguration of the railroad mobile applications, station/display sign improvements, and other initiatives to improve the customer experience.  
  
The Advanced Software Engineer leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Leads collaborates across parties involved in product, systems, or service design. May own high value services and/or products.   
  
RESPONSIBILITIES:  
Item  
Responsibilities and Accountabilities  

1

Leads requirements management, software engineering, system testing, and acceptance testing activities across all stages and iterations for complex software development and integration initiatives. Assists with the organization's selection, adaptation, and adoption of new models, methods, and tools. Leads collaborates across parties involved in product, systems or service design.  
2  
May own high value services and/or products. Leads the definition, documentation, and successful completion of large projects within business objectives and resource constraints, ensuring adherence to agreed enterprise architectures, and the application of effective change- release-, risk-, and quality-management processes.  
3  
Drafts and maintains software support processes and documentation. Prioritizes and diagnoses incidents, investigates and resolves complex issues, leads root cause analysis, and proposes corrective actions. Conducts application licensing, security, backup, and disaster recovery verification initiatives.  
4  
Develops system and acceptance testing criteria related to functional and non-functional requirements, user stories, features, business processes, and business rules. Designs, specifies and executes test cases and scenarios  
5  
Plans and leads user experience design activities for large programs and products, providing expert advice to ensure that that usability, accessibility, and visual design requirements are satisfied.  
6  
Develops, maintains, and applies tools and documentation to track, log and maintain accurate and complete system information. Audits complex software systems for adherence to configuration standards  
7  
Plans, organizes, conducts, and over sees assigned quality and safety assurance assessments involving complex systems and cross-functional teams. Provides expert advice to assurance activities.  
8  
Manages the operational relationships with suppliers to ensure potential disputes or conflicts are raised and resolved. Contributes technical elements of RFP/RFIs and negotiates contract terms and SLAs. Manages suppliers to meet key performance indicators  
9  
Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.  
10  
Provides technical advice to project teams and mentors less experienced staff to foster talent development.  
11  
Performs other duties and tasks within the scope of the job summary  
12  
May need to work outside of normal work hours supporting operations on a 24/7 basis  
13  
Travel may be required to other MTA locations or other external sites  
14  
Observing the work performed by the contractor;  
15  
Reviewing invoices and approving them if the work has contractual standards;  
16  
Successfully troubleshoots most applications problems independently, whenever they occur  
17  
Addressing performance issues with the contractor when possible; and  
18  
Escalating issues to other parties as needed.  
  
KNOWLEDGE, SKILLS, AND ABILITIES                                   
Technical Skills:  
  • Must possess knowledge of our platforms and systems; AWS, Docker, ActiveMQ, STOMP, Postgres.
  • Must possess knowledge of languages including JAVA, SQL, React, HTML/CSS, JAVASCRIPT.
  • Prior working knowledge of railroad operations.
  • Prior working knowledge of GIS or location-based data and systems (Including Mapbox and ESRI).
  • Hands-on programming experience in business setting
  • Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)
  • Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing
  • Collaboration skills to ensure design specifications are seamlessly implemented by the development team.
  • Familiarity with version control
  • Demonstrated ability to work independently and navigate organizational ambiguity.
  • Effective written and verbal communication skills
EDUCATION AND EXPERIENCE        
Qualifications:  
  • Education: bachelor’s degree
  • Experience: At least 8 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
  • Must possess prior experience running projects, writing technical documents including scope of work, software requirements and estimates.
  • Must possess a minimum at least one of the following professional certifications in subject domain including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP)
Preferred Technical Skills:  
  • Knowledge of our SaaS providers: GitHub, GitLab, Sentry, Intercom, Airtable, Expo.
  • Programming experience with the following language(s): Job Specific (e.g. React Native and Kotlin)
  • Familiarity with the following vendor-specific platforms: Job Specific (e.g. Azure, Windows Server platforms, RESTful APIs, or Linux)
Competencies:  
Collaborates   
Customer Focus   
Communicates Effectively   
  
Interpersonal Savvy   
Decision Quality   
Ensures Accountability   
  
Nimble Learner   
Cultivates Innovation  
Values Diversity   
  
Tech Savvy   
Organizational Savvy   
Action Oriented   
  
Manages Ambiguity  
Instills Trust   
Self-Development   
  
  
OTHER INFORMATION:  
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).  
  
Equal Employment Opportunity   
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.  
  
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.  
  
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