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Senior Manager Operations Program Support

Job ID: 5425
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: People Management
Date Posted: Jan 10, 2024

Description

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

 

JOB TITLE:

Senior Manager, Operations Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Operations/People

REPORTS TO:

Assistant Director, Operations Program Support

WORK LOCATION:

2 Broadway

HOURS OF WORK:

9:00 AM to 5:30 PM or as required (7.5HR/ DAY)

HAY POINTS:

702

SALARY RANGE:

$ 94,510 to$124,044

DEADLINE:

Open Until Filled

 

Summary

 

The Senior Manager of Operations Program Support will manage MTA Construction and Development's efforts to implement and oversee various support functions for a component of the MTA Capital Program and Business Operations. Responsible for making timely decisions, escalating issues, and enabling efficient and high-quality work products pertaining to support functions. Directs and develops managers and staff.

Responsibilities

Typical duties may include:

Manage implementation of administrative functions, including but not limited to some of the following areas:  compensation, facility management, timekeeping/payroll, leave administration, labor/employee relations, space management (including field offices), non-revenue vehicle management, and/or equipment/supplies management.

Coordinate with related parties throughout C&D.

Manage the development, analysis, reporting, and maintenance of data and related systems supporting project management, business unit, or departmental operations.

Identify issues, provide recommendations, and support resolution in coordination with senior management.

May manage and complete budget activities and requests for capital projects within a business unit or support departmental or business unit operations. 

Manage and complete the preparation of data analysis, reporting, and presentations.

May assist in managing and completing data and document management activities for project management systems within a business unit or integrated project.

May support activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services. 

Maintain related reports and data.

May manage and assist in researching and resolving issues related to contracts and procurement requests for operations or capital program/project-related issues.

Education and Experience

 

Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field. 

 

Master's degree Preferred.

 

Must have a minimum of seven (7) years of related experience.

 

Must have at least three (3) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization. 

 

Competencies:

 

Experience in managing administrative functions supporting operations of a large organization preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Excellent organization, communication, and interpersonal skills.

Ability to work collaboratively and an aptitude for managing detailed analytical work.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent team-building, listening, problem-solving, and prioritization skills.

Ability to work in a high-profile, high-pressure environment effectively.

Proficiency in Microsoft Office Suite (including Excel, Access, and PowerPoint), PeopleSoft, Power BI, Teams, or similar applications.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

 

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

 

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

 

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

 

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