Transit Management Analyst Series/Associate Transit Customer Service Specialist Series
Description
Job Information:
Title: Transit Management Analyst Series/Associate Transit Customer Service Specialist Series First Date of Posting: 06/27/2024
Last Date of Filing: 07/11/2024
Authority: NYCT
Department: Subways
Division/Unit: Operations Support
Reports to: DOS EAM Chief Officer
Work Location: 2 Broadway
Hours of Work: 8AM-4PM
Candidates selected for this position on the NYC Transit payroll may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page
Compensation:
Assistant Transit Management Analyst I: $65,954 -$78,079
Assistant Transit Management Analyst II: $76,577-$85,288
Associate Transit Management Analyst: $86,565 - $112,083
Associate Transit Customer Service Specialist I (TA): $62,999 - $81,397
Associate Transit Customer Service Specialist II (TA): $82,741 - $103,091
Responsibilities:
Transit Management Analyst Series- The Analyst will be responsible for supporting the EAM Program as the primary technical resource for data analysis, data development, data management, maintain continuity for each of the divisions utilizing EAM. Quality Control, testing, software development, cartography, data, and supporting the company-wide Enterprise Asset Management effort.
Associate Transit Customer Service Specialist- The Analyst will be responsible for supporting the EAM Program as the primary technical resource for data analysis, data development, data management, maintain continuity for each of the divisions utilizing EAM. Quality Control, testing, software development, cartography, data, and supporting the company-wide Enterprise Asset Management effort.
Education and Experience:
Assistant Transit Management Analyst I-II:
- A master’s degree from an accredited college in business administration, public administration, public policy, engineering, economics, architecture, mathematics, physics, computer science, accounting, transportation planning or urban planning and one (1) year of satisfactory full-time professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, maps, drawings and technical reports; or
- A baccalaureate degree from an accredited college in business administration, public administration, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, accounting, or urban planning and two (2) years of satisfactory full-time professional experience in the areas described in “1” above.
Associate Transit Management Analyst:
- A master’s degree from an accredited college in business administration, public administration, public policy, engineering, economics, architecture, mathematics, physics, computer science, accounting, transportation planning or urban planning and two (2) years of satisfactory full-time professional experience in the collection, evaluation and use of data relating to operational procedures, administrative systems, equipment and space utilization, and staffing requirements, including the preparation of charts, graphs, maps, drawings and technical reports. One year of experience must have been in the transportation industry; or
- A baccalaureate degree from an accredited college in one of the areas listed above and three (3) years of fulltime related experience, of which one (1) year must have been in the transportation industry.
Associate Transit Customer Service Specialist-
Associate Transit Customer Service Specialist 1 & 2/ Transit Customer Service Specialist
1. A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in a customer service or public information capacity; or
2. An associate degree from an accredited college or university and three years of satisfactory, full-time experience in a customer service or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience in a customer service or public information capacity; or
4. Education and/or experience equivalent to “1” “2” or “3” above.
Transit Customer Service Specialist:
1. A Bachelors degree from an accredited college or university
2. An associate degree from an accredited college or university and one year of satisfactory full-time experience in a customer service or public information capacity dispensing information and listening to and resolving customers general concerns, complaints and/or problems regarding an employer's products or services, or;
3. A four-year high school diploma or its educational equivalent and two years of satisfactory, full-time experience as described in "2" above.
Desired Skills:
- Strong problem solving, written and verbal communication skills.
- Highly organized, process and detail oriented.
- Proficiency in MS Office tools including Excel, Word, and PowerPoint.
- Demonstrated ability to multitask and coordinate multiple simultaneous high priority efforts.
- Proven ability to work with project managers to manage resources across projects understanding dependencies, competing priorities and deliverables.
- Knowledge of HxGN, Jira, Confluence, Power Bi Development, Hp ALM and Quality Center.
- Support Integration of ESRI GIS environments and HxGN EAM.
- Experience writing technical specifications, use cases and design documentation.
- Ability to translate technical requirements and software design into robust test cases as well as develop metadata as needed.
- Experience with webservice, API testing and troubleshooting issues like interpreting stack traces, verifying data in logs, manipulating data, thinking outside the box to recreate issues, etc.
- Experience with Linear Referencing Systems (LRS) and/or Esri's Roads and Highways
- Proficiency in GIS Fundamentals including JavaScript for GIS: ArcGIS JS API 3.x and JS API 4.x
- Prepare a variety of GIS maps as needed using GIS software for internal and external users.
- Develop GIS data (points, polylines, and polygons) with attribute entries in ArcGIS software, including:
- Geo-referencing existing scanned PDF maps and diagrams.
- Digitizing and geocoding data based on most recent Ortho-imagery.
- Performing data conversion from As-Built CAD files to GIS.
- Produce GIS shapes by using tabular data.
- Compile information for GIS data collected.
- Solid experience defining and documenting strategies for Integration, System and Performance testing.
- Testing experience with web-based and mobile applications.
- Ability to read and understand basic software code, SQL.
Selection Method:
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MaBSTOA payroll, will be made on the NYCT payroll.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
