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Operations Program Support Assistant Level 3

Job ID: 4786
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: People Management
Date Posted: Dec 21, 2023


This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.



Operations Program Support Assistant Level 3


Construction & Development




Manager, Operations Program Support


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$69,650 to $91,416


Open Until filled




The Operations Program Support Assistant Level 3 partners with management and staff and provides information, analyses, and recommendations that support sound managerial decision-making.  This position requires excellent analytical skills to evaluate and integrate data and support conclusions and recommendations using potentially complex and dynamic information from multiple sources. Evaluates challenging issues with the potential for the project or organizational impact, analyzing various alternatives to provide data-driven conclusions and recommendations.


Responsibilities will vary by assignment.


Typical duties may include, but are not limited to, the following:


Support with the implementation of administrative functions, including but not limited to some of the following areas:  compensation, facility management, timekeeping/payroll, leave administration, labor/employee relations, space management (including field offices), non-revenue vehicle management, and/or equipment/supplies management.

Develop, maintain, analyze and present data critical to support sound managerial decision-making, key performance indicators (KPIs), and related dashboards for operations and departmental management purposes.

Perform information-gathering, evaluation, research, and data integration from multiple sources ensuring data quality, consistency, completeness, and timeliness.

Engage in data quality management, ensuring data integrity.

Develop, update, and maintain detailed management reports, spreadsheets, presentations, databases, and related systems to support managerial oversight, project management, and departmental personnel or operations.

Perform detailed quantitative and qualitative analyses to support operational objectives.

Perform budget administration activities for departmental operations. 

Handle confidential and sensitive information related to departmental personnel or operations.

Assist with the development and implementation of processes and procedures.

Support analysis, communication, and implementation of management strategies and initiatives.

Coordinate with management and staff throughout the department and other C&D units as needed.

May serve as lead analyst for a project(s), initiative, or aspect of departmental operations.

May assist in developing strategic planning documents, analyses, or internal and external presentations.


Education and Experience


Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.


Must have a minimum of four (4) years of related experience.


A Master's Degree is preferred.




Excellent analytical, problem-solving, and presentation skills.

Aptitude for quantitative analysis with the ability to effectively synthesize and communicate complex management issues.

Experience in analytical roles, including developing and maintaining complex reports, analyses, databases, and/or systems preferred.

Demonstrated knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Self-motivated, detail-oriented, and a team player.

Highly organized with meticulous attention to detail and a focus on data integrity.

Excellent written and oral communication skills with the ability to communicate complex quantitative and analytical concepts.

Ability to work effectively with all levels of management and team members.

Ability to anticipate and support timely resolution of potential issues.

Flexibility to adapt to changing priorities in a fast-paced environment.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint), PeopleSoft, Power BI, Teams, or similar applications.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).


Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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