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Desk Superintendent, Rail Control Center

Job ID: 4818
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Date Posted: Feb 14, 2024


Job Information: 4818 

Title: Desk Superintendent, Rail Control Center  

First Date of Posting: 01/23/2024
Last Date of Filing: 02/13/2024
Authority: TA
Department: Subways
Division/Unit: Service Delivery-Rail Control Center
Reports to: General Superintendent, Rail Control Center
Work Location: Manhattan (Midtown)
Hours of Work: As Required  


This posting is open for internal candidates only 


MTA New York City Transit (NYCT) serves close to 6 million subway customers and 2.3 million bus customers on an average weekday. Its 50,000 employees provide mass transit and paratransit service throughout the five boroughs of New York City, including almost 7,000 subways cars at 472 stations.  


The NYCT Department of Subways employs 30,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way or electronic repairs and provide administrative support to deliver timely and reliable customer services.  

Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link 



Salary Range (Grade D/636):  $88,539(min) $114,244(mid) $139,949(max) 

UTLO Rate: $131,500 



This position is responsible for directing various communications and daily operations of the DOS Rail Control Center (RCC), utilizing where applicable, ATS, CBTC and ITRAC technology to achieve safe on-time service delivery. Ensures continuity of operations throughout assigned division (IRT, IND, BMT) via dispatching, put-ins, lay-ups and loading of supplements. This position will be accountable for safe and timely implementation operations of all scheduled NYCT General Orders, Signal Bulletins and/or Special Operations within specified divisions; will also direct the safe removal and restoration of third rail power and Fan Plan operations, where applicable. Will direct management of all incidents through the proper use of protocols, policies, and procedures. Monitors, supervises, and evaluates performance of RCC employees. Acts on behalf of the General Superintendent, RCC as required. 


Education and Experience: 

1. High School Diploma or Equivalent and a minimum of eight (8) years of experience, of which five (5) years must have been in a managerial or supervisory capacity -OR- 

2. A satisfactory equivalent of education and experience. 


Desired Skills: 

  • Strong knowledge of RTO policies and procedures pertaining to all operating titles and equipment within the division.
  • Ability to coordinate routine activities, unusual incidents and emergency response performed by the Control Center.
  • Ability to understand General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.
  • Strong knowledge of ATS/CBTC, ITRAC, service delivery/diversion operations and strategies and General Orders.
  • Excellent verbal and written communication skills.
  • Basic computer skills.

Selection Method: 

Based on evaluation of education, skills, experience, and interview. 

All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll. 

Other Information: 

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 

Equal Employment Opportunity: 

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. 

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