Important: If you applied for a position before March 24, 2023, please check the status of your application here. MTA employees, click here to check your job application status.

Join our Talent Network
Skip to main content
Back to job search

Assistant Director Operations Program Support (People)

Job ID: 4581
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: People Management
Date Posted: Dec 6, 2023


This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. 



Assistant Director Operations Program Support (People)


Construction & Development


Operations/People Management


Vice President Operations Program Support & Resourcing


2 Broadway


9:00 AM to 5:30 PM or as required (7.5HR/ DAY)




$ 104,023 to $136,530


Open Until Filled


The Assistant Director of Operations Program Support has a moderate level of authority for the decision-making for their functional area of responsibility, subject to approval regarding significant issues by senior management within MTA Construction & Development.  Decision-making authority over their functional area of responsibility is within well-defined, somewhat diverse procedures and precedents.  The Assistant Director provides analysis and input for policy and procedural changes with final approval from senior management and supports the implementation of such changes.


Manage implementation of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas: 

Plan, monitor, evaluate, direct, and supervise the operation of MTA C&D's Leave/Timekeeping/Payroll/Compensation/Benefits/Pension.


Develop guidelines, workflows, and procedures to ensure timely processing, tracking, and record maintenance of all employee files and records.


Oversees the research, analysis, and administration of new hires' salaries and internal promotions to ensure that requested salary actions are aligned with MTA Non-Represented Compensation Guidelines.

Conduct audits of General Wage Increases (GWI), Collective Bargaining Agreements (CBA), recruitment data and reviews, research HRIS data implementations of the organization structures, and requests for organizational changes.

Counsel and advises Department, Management and Staff on federal, state, and local laws, policies, and provisions.

Consult Business Unit Lead(s) and People Management team to identify and devise strategic, short and long-range planning and a programmatic framework to improve the workforce's productivity and reduce direct and indirect costs.


Monitor and evaluate leave usage within Business Units to identify trends and recommend courses of action that may impact organizational productivity and streamline the leave process.


Develop, implement, and maintain leave procedures, administrative monitoring practices, and controls to ensure timely Business Unit notification.


Record and analyze departmental reports; prepare weekly, monthly, and annual leave reports.


Education and Experience


Bachelor's Degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.


Must have a minimum of eight (8) years of related experience.


Must have a minimum of four (4) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.




Experience in managing diverse administrative functions supporting operations of a large organization preferred.

Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.

Ability to manage sensitive information with a high degree of confidentiality and judgment.

Excellent communication and interpersonal skills.

Ability to collaborate with a broad range of stakeholders and drive outcomes.

Demonstrated ability to work in a high-profile, high-pressure environment effectively.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Excellent team-building, listening, problem-solving, and prioritization skills. 

Proficiency in PeopleSoft, Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications. 

Must possess excellent team-building, listening, problem-solving, and prioritization skills.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Selection Criteria

Based on evaluation of education, skills, experience, and interview.


How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.


Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.


The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Save Job Saved
Similar Jobs