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Data Analyst

Job ID: 4475
Business Unit: Bridges and Tunnels
Location: New York, NY, United States
Regular/Temporary: Regular
Department: ITS & Tolling/Tolling - Ops
Date Posted: Nov 21, 2023



Resume Due Date:      November 28, 2023

Functional Job Title:   Data Analyst


Department/Division:  ITS/Tolling/Tolling Operations

Work Location:            2 Broadway


Earnings Potential:       $73,914 - $97,012

Hay Points:          479

Overtime Eligibility:     Not eligible for paid overtime in accordance with FLSA


This position addresses the strategically important need to improve the quality of critical business and customer service-related decisions through the careful gathering, analysis and presentation of data related to the MTA Bridges & Tunnels E-ZPass program operating in partnership with the Port Authority of New York and New Jersey and the New York State Thruway Authority as the E-ZPass New York Customer Service Center (NYCSC).


The need to provide insightful and actionable information on program performance, trends, and operational efficiency grows exponentially as the size and complexity of the agency’s toll collection, financial management, and customer service operations continue to grow.

This creates the need to collect and mine data from various internal and external primary and secondary sources to develop, dashboards, infographics, visualizations, reports, and presentations.


Under the direction of the E-ZPass Contract Director, the Tolling Data Analyst will collaborate with members of the Intelligent Transportation and Tolling Systems’ (ITS&T) Tolling Department, agency partners as well as internal and external stakeholders to drive data driven initiatives, conduct research projects, complete statistical calculations, and respond to formal and informal inquiries of the current, past, and or future state of the tolling program.

Design and develop tools and methodologies that identify, capture, interpret, and display information related to TBTA tolling operations and customer service programs.

Prepare presentations, reports, dashboards, and other materials related to tolling operations and projects.

Participate in other special research projects to support agency needs.



Bachelor’s degree from an accredited institution in a business discipline Business Administration, Computer Science, Mathematics, Statistics, Economics or related field

Five (5) years of experience managing and presenting data for a large business enterprise or public organization

Proficiency in Microsoft Office Suite of applications

Analytical and problem-solving skills

Technical writing skills and excellent attention to detail

Experience with statistical software

Reporting and visualization skills utilizing tools such as MS Power BI


Two (2) years of the five (5) years’ experience in tolling, transportation, or mobility programs.

Data modeling skills

Structure Query Language (SQL) experience

Presentation skills

Machine learning skills

Coding skills in languages such as Oracle and Python



MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Also, as an employee of MTA Bridges & Tunnels, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $108,638.00 (this figure is subject to change) per year or if the position is designated as a policymaker.



MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.



MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.


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